Ybets Casino - プレイヤーの撤退が遅れています。

Complaint against ybets.net: $8980 winnings not paid since May 10, 2025, account under "eternal verification"

Dear forum administration,

I am asking for your help in resolving a dispute with the online casino ybets.net, as the situation raises serious suspicions about the platform's integrity.

Nickname on the casino site: User447385300

Date of starting to play: early May 2025

Total deposit amount: $14,747

Main activity: sports betting, partially casino

Requested withdrawal amount: $15,000 (first request), then $8980

Problem: the casino refuses to process withdrawals, constantly changing the reasons

Since early May 2025, I started playing on the platform ybets.net. During the time I played, I deposited a total amount of $14,747. On May 10, 2025, I submitted my first withdrawal request of $15,000, leaving a small amount on the account to continue playing. Support responded that the withdrawal would take from 15 minutes to 24 hours. The next day (May 11), the money had not arrived. I started writing to the support chat every day — each time I received the same templated response about a "temporary delay".

On May 12, I was informed that my account was "sent for verification to the provider", and that it may take up to 14 days. During these two weeks, I continued playing and tried to request partial withdrawals of $1000–$2000, but none of them were processed. After 14 days (by May 26), nothing had changed. In the support chat, they told me that due to a high number of requests, the verification may take up to 30 days. I decided to wait until June 10, but during that time, continuing to play, I lost $6000 and attempted to withdraw the remaining $8980.

On June 10, they finally enabled the withdrawal option, I submitted a request for $8980, but the next morning I saw that the request had been cancelled. The reason — now they require KYC verification. I sent all the necessary documents to the email address kyc@ybets.net. Support assured me that the verification would be completed within 7 days. A week passed — nothing. Then they started telling me that "the KYC department is not working", "your request will be processed soon", and other excuses. Today is June 29, 2025, and there has been no progress with verification.

All verification deadlines have long passed. The casino keeps changing the reasons for not paying out the winnings. It gives the strong impression that the site is intentionally withholding players' funds, forcing them to continue losing money instead of fulfilling its obligations. I found many similar complaints from other users on forums about payout delays, being ignored, no KYC responses, etc.

I am asking the forum administration and regulatory authorities to:

Conduct a review of the honesty of the casino ybets.net / ybets.com

Assist in the return of funds in the amount of $8980

Take action against this casino if systematic fraud is confirmed

I have attached screenshots, support chat logs, deposit confirmations, and withdrawal requests.

Thank you for your attention, and I hope for your help.

Dear User447385300,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings. We understand how frustrating this situation must be for you. To better assist you in resolving this issue, could you please provide us with some additional details? Specifically:

• Have you received any feedback from the casino regarding the verification of your account?
• Which documents were you asked to provide for the KYC verification?
• What types of games did you play to accumulate your winnings of $8980?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Thank you for your response.

All of my gambling activity, including both wins and losses, was exclusively related to sports betting. I barely played any casino games.

I played without any welcome bonuses. The only bonus I ever received was a one-time cashback of $400 during my play.

In reality, I didn’t win anything — I only lost money. My total deposits amounted to $14,747, and the $8,980 I’m trying to withdraw is simply the remaining part of my own funds. I lost my entire balance several times and then made additional deposits.

I have attached a screenshot showing all my deposits, along with my account ID as proof.

As for the KYC verification: after my withdrawal was unexpectedly canceled on June 10, I was informed that I needed to complete verification. I sent all the requested documents, including a copy of my national passport and a photo, to kyc@ybets.net. I then waited for three weeks without receiving any response. Two days ago, I was asked to provide a selfie with my passport, which I sent immediately. I am now waiting for further action from the support team regarding the release of my funds.

Thank you again for your support — I truly hope you can help resolve this situation.

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. I appreciate your patience and cooperation.

Hello!

10 days after I requested a withdrawal, the bookmaker finally got back to me — but instead of processing the payment, they asked for screenshots of the deposits and transaction hashes. This seems strange because they already have all this information, and they never asked for anything like this before.

It really feels like the Ybets is intentionally stalling the process, sending just one request every 10 days. As time goes by with no resolution, I’m starting to question their good faith.

Thanks in advance!

Thank you for your email.

I understand your dissatisfaction, but please note that requesting a document to confirm ownership of the payment method used to top up your account is a standard verification procedure. The casino is entitled to request such documentation.

Have you received any updates from the casino regarding your verification?

Have your screenshots already been reviewed by the relevant department?

Hello,

I would like to update you regarding my issue with the withdrawal process. The last request I received from the Vbets KYC department was to provide a screenshot of the deposit transaction that includes the transaction hash . However, I do not use a cryptocurrency exchange — I made the deposit directly through my Trust Wallet.

Unfortunately, Trust Wallet does not display the transaction hash on a single screenshot as required. I have already informed the KYC support team about this and am currently waiting for their response.

In the meantime, I want to clarify that I do have all the transaction hashes available in my Tronscan account. I am also willing to record a screen video showing the transaction in Trust Wallet, along with the corresponding link to the transaction on the Tronscan website, in order to confirm its authenticity.

Thank you for your understanding, and I hope this issue will be resolved soon.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello bogdan55,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Ybets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Can we establish what exactly is needed for the verification process to continue? Also, what is the reason for the numerous previous delays? Thank you in advance for providing us with your view of the issue.

Dear bogdan55 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear casino representative,

thank you for your response. Please give us an update on the proceedings at your earliest convenience.

Dear bogdan55,

please let me know if any new developments happen.

Dear BOGDAN55 and Casino Guru,

The player has successfully submitted all the necessary information, and the account has been verified.

Player funds may be withdrawn in accordance with the established limits.

Respectfully,

Ybets Casino Representative

Dear casino representative,

thank you for your response.

Dear bogdan55,

are you able to withdraw your funds?

Hello!

I would like to report that after submitting my documents for verification at Ybets, my identity was successfully verified and I was allowed to withdraw funds. According to the set limits, withdrawals are allowed in amounts of $1000 per day.

On the first day, I requested a $1000 withdrawal, and the money was credited to my account within about 6 hours, which I appreciate — thank you to the Ybets support team.

However, on the next day, I submitted another $1000 withdrawal request, but the funds have not arrived, even though more than 48 hours have passed. The support team responded that withdrawals can take up to 72 hours, but the situation remains unclear at the moment.

I kindly ask the forum administration to keep my complaint open until I receive the full amount of my winnings. I will update this post as soon as the funds are credited.

Thank you in advance for your understanding and support.

Hello bogdan55,

I believe we are moving in the right direction. I will of course leave this complaint open until you receive all your funds.

Dear parties,

as more time has passed, I would like to ask you to update us on the current proceedings.

Dear bogdan55,

did you receive your funds even though the site was under maintenance?

Hello!

I would like to report an issue I've encountered with YBets.

The site has been under technical maintenance for over a week now and has been completely inaccessible. Before the site went offline, I was approved to withdraw my funds, totaling $8980, but I was only allowed to withdraw $1000 per day.

So far, I have successfully withdrawn $2000. I submitted withdrawal requests for another $5000, which — according to the casino’s own terms — should have been processed within 72 hours. However, those deadlines were missed, and I still haven’t received the funds.

To make matters worse, since the site is under maintenance, I currently have no access to my account and cannot place new withdrawal requests for the remaining balance.

I kindly ask Casino Guru to take this into account when reviewing the status of YBets Casino and to assist in resolving this issue.

Sincerely, Bogdan

Dear bogdan55,

thank you for your continued cooperation. Please note, that we are monitoring the situation closely.

Dear forum Administration!

I would like to provide an update regarding my previous complaint about delayed withdrawals from YBets Casino.

The total amount I requested for withdrawal was $8,980, but so far I have only received $3,000. According to the casino’s rules, the maximum daily withdrawal limit is $1,000, and I was logging in every day to request the allowed amount.

However, since August 8, one of my withdrawal requests has been stuck with no progress. Shortly after, the site went into technical maintenance, and no further withdrawals have been processed since then. As stated in their own terms, all transactions should be processed within 72 hours, except in rare cases. It has now been well beyond that timeframe, which I believe constitutes a serious violation of their own rules.

I kindly ask the forum administration to assist in expediting the remaining payments and to bring this issue to the attention of the casino representatives.

Thank you in advance for your support!

Dear bogdan55,

thank you for updating us on the current state of the matter. Also, in case you were considering it, please do not play your current balance any further.

Dear casino representative,

please update us on the situation. Why are the withdrawals delayed? Is this caused by the technical improvements your site recently underwent? If so, can you please give us a timeframe in which the player will be able to withdraw his funds?

Dear BOGDAN55 and Casino Guru,

We regret to inform you that technical issues have impacted the speed of withdrawals.

We sincerely apologize for any inconvenience this may have caused.

Currently, the client has three active requests, all of which will be processed shortly.

Respectfully,

Ybets Casino Representative

Dear BOGDAN55 and Casino Guru,

To provide an update on the process of the resolution of this concern, earlier we have processed two more requests by the player. At this moment, one withdrawal is being worked on, within the throughput capacity of the payment processing partner.

Respectfully,

Ybets Casino Representative

Dear casino representative,

thank you for your reply.

Dear bogdan55,

can you please update us on the current status of your funds? Have you received any new payouts?

Dear BOGDAN55 and Casino Guru,

To provide an update on the process of the resolution of this concern, the last withdrawal has been processed by the team successfully. At the moment, the player does not have any pending withdrawal requests or funds on their game balance.

Respectfully,

Ybets Casino Representative

Dear bogdan55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru