Ybets Casino - プレイヤーの賞金は没収されました。

Hello, I have a problem with ybets casino and I hope you can help me ..I've been playing for a while and last night after losing around 500 euro I won 1200. They have now reversed my winnings and are telling me that it is under investigation. I don't understand why this is happening and I am very frustrated. I have attached proof of my winnings and conversations with their reps. I have also attached the playback of the game I was playing when I won. I have sent them many emails but they haven't replied to any of them. Please help me.

Dear spanoueleni518,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you completed account verification in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Thomas thank you for answering me. Yes I was playing slots no I was not playing with bonus money and they haven't asked me for verification. I have successfully withdrawn my money before

I can sent you screenshots I have saved everything Thomas.

Tomas I've sent you my winnings

Tomas don't get in trouble. Ive lost all my money anyway I'm leaving them a bad review. Thanks for your time

Thanks for your replies.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.