Ybets Casino - KYCの問題により、プレーヤーの引き出しが遅れています。

I have sent my KYC documents 3 days ago to there KYC department via email with no response I need to be verified to withdraw my money I can’t get any response from any support from the website

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hi I sent all documents on the 20th October which they asked for and have had zero email responses as of yet I feel as though they are withholding my money I’ve read a lot of bad reviews about this casino doing this to people

1. ybets casino emailed me asking for pictures of both sides of passport, selfie with passport with website behind me and proof of bank I sent all these documents on the 20th October with no response I then sent the same email again on the 22nd in hopes of a response.
2. i submitted all documents which was asked for by Ybets but still not yet received an email back from there KYC department.
3. ybets casino has not requested any additional documents as previously stated still had no response from KYC department
4. Yes all documents that I have sent are still pending verification with no signs of receiving an email back from them.

I Would like to add that this whole situation is causing me a lot of stress, Ybets casino let me withdraw with no checks at all and now that I have won they won’t let me withdraw any of my funds, I have contacted live chat multiple times and they say ‘we have passed the message onto KYC department please await a response’ there is no signs of me getting my money anytime soon I’ve since read a lot of complaints from other players having the same issue going on for months.

Thank you for your responses. Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Kindly include the most recent conversations that could be relevant to the investigation of your case.

Lost it all now due to them not responding for 9 days joke of a casino

Hello Dylan8896,

Thank you very much for the updates. Unfortunately, since your account balance has already been lost due to continued play, there is no longer an active issue that we could assist with. As our Complaint Resolution Center focuses on helping players retrieve funds that are currently blocked or withheld, we are unable to proceed with the complaint under these circumstances.

I understand this situation must be disappointing, but please note that in the future, if a withdrawal delay occurs, it’s always best to stop playing and wait until the verification is fully completed and your funds are safely withdrawn. This helps avoid precisely this kind of outcome.

We will now have to reject this complaint.

Thank you for your understanding.

Best regards,

Veronika