ZetCasino - 賞金の出金が遅延しています。

I have now played with Zet casino for just exactly 1 year I have been noticing that the last three withdrawal's were so much longer then the other ones ..My now withdrawal of 1350 is taking very long and seems to be making me nervous as they keep saying its delayed and it will be processed but each passing day remains in the pending stage ..I have now come to a conclusion that they re delay is become way too long and not normal and just want my winnings its in the pending stage from 22 of September , the first one 750 the second one 600 has been now 4 days ..When I get this I will not play with them anymore as now who wants to play with this casino when they are delaying it for no reason and have all the power to not release it and illegally re not following the rules and regulation's

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

i HAVE BEEN FULLY VERIFIED from zet casino If they need anything will be ready to send have all my info Id and proof of address at hand I even have a picture of me holding my Id , for extra security and verification and thanks for your quick reply ..I have always great regards with Casino Guru Have used you in the past and have always been helped by al of you ..Thanks again ...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika