ZoloBet Casino - プレイヤーの撤退が遅れています。

after completing verification successfully I’m still waiting for my withdrawal to be processed. I often check via their live chat feature and agents always says there is a technical issues with withdrawals and I need to wait. This has gone on too long now and I have no confidence this withdrawal will be processed.

Dear Thebullet6,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share a recent example of your interaction with the casino regarding the issue? Share it here as a screenshot or send the information to my email at tomas@casino.guru
• Since when are you attempting to withdraw your winnings?
• Which payment method have you used for deposits and withdrawals?

Looking forward to hearing from you.

Best regards,

Tomas

I’ve send the email as requested.

the withdrawal was requirement on June 3rd.

my funds were deposited using a Mastercard and I was attempting to withdraw to my crypto account as there wasn’t an option to withdraw back to my bank at the time of withdrawal.

Thanks for your reply.

If the issue persists, could you please share a screenshot of the options that can be found in the casino's cashier from your point of view?

Could you please share a screenshot confirming the verification status of your account?

Share screenshots here or submit the information to my email at tomas@casino.guru

Looking forward to your reply. I apologize for the inconvenience.

Thank you very much, Thebullet6, for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Thebullet6,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear ZoloBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino holds a license but does not display the seal of validation on its website and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij