BOOMERANG BET Casino - 一般ディスカッション (7ページ)

Additional update:

The "Bonus Terms" link only redirected to the general T&C.

Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).

No limit is stated for deposit-based bonuses, only the 40x wagering requirement.

No special T&C or maximum payout was displayed on this promotion.

The alleged 150% rule was mentioned only after my winnings were restricted.

This confirms that the rule was not disclosed in advance.

Hello, and thank you for this description.

Maybe the casino indeed changed the rules for deposit bonuses, but still, those should not be applied retroactively, especially if the player could have known that the moment the bonus was taken.

I'd say this is indeed a situation worth a second look. Would you mind submitting a complaint? I'm pretty sure that my colleagues will gladly investigate the voided winnings.

Hi Radka,

I will submit the complaint. Since then, live chat has acknowledged that they did not inform me about this and that it is an internal rule. However, they were unable to provide any evidence of this. 

Hi Andrea82,

If the casino cannot provide the voided balance, I consider that a problem. To me it seems the problem was indeed a systematical mistake; the casino admitted that and it should be corrected.

Hi Radka,

I filed the complaint. 🙂 thank you

I thank you. Let's see what can be found out.

I've been trying to make a withdrawal since Monday, and it's still stuck. It says it's under review, but it hasn't changed, and they're not responding to my Gmail or anything. I don't know what to do. It was a significant amount of money to withdraw. They asked for my ID, which I sent (both sides), and it said it was confirmed. I don't know if I'm verified or not.

Llevo desde el Lunes que di a hacer mi retiro y sigo en las mismas pone que esta bajo revisión y no cambia y no contestan al gmail ni nada no se que puedo hacer era bastante dinero de retirada me pidieron el dni lo mande por las dos caras y ponia q confirmado no se si estare verificado o no

Is it perhaps possible for you to check the information regarding the verification in your account?

You should be able to see if your account is verified or not.

Have you also tried to ask the live chat?

If everything

Si todo

Did you try what Romi wrote to you? Live chat is pretty cool to check out and they should be able to tell you more. 

But are the withdrawals arriving? I requested one on Sunday and today is Thursday and it's still being verified. In the chat they just tell me to wait. Before, they said max 96 hours from the time of withdrawal and now they say it could take even longer.

Ma i prelievi arrivano? Ne ho richiesto uno domenica e oggi siamo a giovedì ed è ancora in verifica, in chat mi dicono solo di aspettare, prima dicevano max 96h dal momento del prelievo e ora dicono che può volerci anche di più

Hi, I think it depends on the nature of the situation. So, are you verified? Did you play with a bonus? 

If not, then you just need to wait; sometimes it can also depend on the payment method you chose. Alternatively, the casino might just be experiencing a delay, or sometimes the casino causes the delay on purpose. There are various reasons why a withdrawal might be delayed. 

For now, though, I’d recommend waiting, and if nothing happens, be sure to reach out and we’ll try to help.

I’d like to add that we give casinos 14 days to resolve withdrawals, so I believe everything will be sorted out by then and you’ll have your money.