Hunt Casino - 一般ディスカッション

Withdrawal has been pending for more than 5 days.

Even if you inquire, it is one point under investigation.

Is the industry's fastest 30-minute withdrawal true?

I would like to hear about the situation if anyone else is suffering from the same problem.

May I ask whether you passed the KYC (know your customer) verification yet?

I'm asking because it is still one of the most common reasons for delayed payments.

As far as I can tell the casino was reviewed just recently, no feedback to be found. 🙁

There is no KYC at this casino.

They don't ask for KYC.

Even if I tell them that I will submit personal information such as my resident card and my number card, they just say, "Please wait."

I know it sounds strange, but you may just need to wait. It sounds like they're simply busy and then don't even know what kind of documents they need from you. Anyway, if you wait for more than 2 weeks, then I'd suggest you submitting a complaint since that's enough time for processing any withdrawal.

Deposits and withdrawals are made using virtual currencies.

Yesterday, the account was investigated for suspected money laundering.

For this reason, withdrawals are currently suspended.

KYC has been completed and the total amount is about $700.

I was able to withdraw a larger amount without any problems before.

I don't understand why my withdrawal was stopped this time.

Please help if you can solve it.

Hello,

I'd say this is quite a serious matter. Shall we look into this situation more closely, please?

To me, it seems your account is just under investigation; the casino is suspecting you, but the final verdict has not been made. Is this correct?

There are two options available for you, I'd say.

First: you may wait for the casino to proceed with the investigation, there is still a chance you will make it out without restrictions.

Second: you may consider submitting a free-of-charge complaint, whose associated process is described here 👈 However, I believe that a final decision is still necessary to determine whether our specialists' investigation will actually be required.

I imagine this is a lot to process, so feel free to ask away.

thank you for your reply.

As you say, my account is currently under investigation.

They said yesterday that the investigation would take 1-3 days, but I don't really trust them.

And the final verdict is yet to be made.

I submitted a complaint yesterday but it was rejected.

I would like to know if it is possible to look into the situation.

That shouldn't be long in this case, so I would wait for their final verdict. 

However, your complaint was rejected because it concerns sports betting, which unfortunately we at Casino.Guru don't deal with, as we don't have any experts or a branch. 

I can recommend a couple of sites that may be able to help you. 

Check them out if you are interested: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Also, feel free to let us know how it goes and what you found out, because it might be helpful for other players in the future. Would that be possible please ? 

I'll keep my fingers crossed that everything goes well and the investigation will be fine and you will get your money.