MrWest Casino - 一般ディスカッション (2ページ)

Good luck

Should this rating not be reduced with an immediate warning based on this complaint & others -

https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed

The casino has stolen from me as a result of their behaviour which CasinoGuru has condemned.

The complaint you had is reopened. We'll try to make sure it's all resolved fairly. As the complaint is open, it is not possible to change the safety index at the moment. Also, even if the complaint ends up being unresolved, the safety index changes once a week, so you would have to wait for it to go down.🙂

I'm going through hell with this casino. 4 months of CG helping me get verified, for the casino now refusing to process a 200 withdrawal. They only want me to request the full 2000, if you look online they have a history of saying money is processed and players never getting it and refusing to help.

CG need to draw attention to the fact this Casino group used to call themselves Goldwin and were kicked out of Malta and fined millions by the swedeish and dutch governments for this same behaviour. They also closed their previous company owing many many players.

Hello dear Casino Guru Team!

I won €2000 at MrWest Casino! 🥳

My account verification was confirmed on December 5th, after which I requested a withdrawal. Afterwards, I reviewed the terms and conditions again and also uploaded a document proving the origin of the funds to the casino. Given the withdrawal amount, I thought this might be helpful.

Unfortunately, I still haven't received a response from the casino. I've already contacted customer service, and they said they're currently experiencing a high volume of inquiries, which can cause delays. They advised me to simply wait a little longer.

Do you see it the same way? Or should I file a complaint? I'm quite uncertain...

Best regards

Hallo liebes Casino Guru Team!

Ich habe im MrWest Casino 2000,-€ gewonnen. 🥳

Die Verifizierung meines Kontos wurde am 5. Dezember bestätigt, anschließend habe ich die Auszahlung beantragt. Im Nachhinein habe ich nochmal in den AGB's geschaut und zusätzlich noch ein Dokument zur Herkunft der Gelder im Casino hochgeladen. Ich dachte in Anbetracht der Auszahlungssumme, sei dass vielleicht hilfreich.

Leider habe ich bis heute noch keine Antwort vom Casino erhalten. Mit dem Kundenservice habe ich auch schon geschrieben, dort sagten sie, dass es zur Zeit viele Anfragen gibt und es dadurch auch mal länger dauern kann. Ich solle einfach noch etwas warten.

Seht Ihr dass genauso? Oder sollte ich besser eine Beschwerde einreichen? Ich bin ziemlich verunsichert...

Liebe Grüße

Hello, dear wanda.73!

Congratulations! 🎉🥳

To be fair and square with you, many casinos fall into heavy delays shortly before holidays and then have quite a hard time getting back to normal. It happens every year. 🙁

However, you have been waiting very patiently for quite some time and I believe it would not hurt to send the casino our best regards through the complaint. I would submit one. If nothing else, just to remind them that it is up to the management to deal with such struggles because once the player loses trust, it's literally the end.

I honestly hope there is nothing more serious going on behind the curtains and that you will be verified and paid sooner rather than later!

Let's stay in touch to see how the casino covers the delay, do you agree, please?

Kind regards, 🤞

Hello dear Radka!

Thank you! And thank you for the quick reply! It's good to know I'm not alone with this problem! 😊

Then I will now file a complaint and we will see what happens next.

Thank you again!!! 🫶

Best regards 🤘

Hallo liebe Radka!

Danke! Auch für die schnelle Antwort! Gut zu wissen, das man nicht allein mit dem Problem ist!😊

Dann reiche ich jetzt eine Beschwerde ein und wir werden sehen, wie es weitergeht.

Nochmal Dankeschön!!! 🫶

Liebe Grüße 🤘

Hello!

No need to thank me 😉. I just want to ask you for a bit of patience, though. Our complaint mediators are literally flooded by new players' issues, so please give them time to get back to you.

Once you receive any updates from the casino, please let me know.

It may help others in similar situations too.

Stay positive; we are here for you. 😉

Hello Radka!

I just saw that my requested payout has been changed from "pending" to "successful".

The money isn't in my account yet, but that shouldn't take much longer... if everything goes smoothly. 🙂

If that's not the case, I'll get back to you anyway. I'll also let you know when I've received the money.

Until then...

Best regards

Hallo Radka!

Ich habe gerade gesehen, dass meine beantragte Auszahlung von "ausstehend" auf "erfolgreich" gesetzt wurde.

Das Geld ist zwar noch nicht auf meinem Konto, aber dass sollte ja dann nicht mehr lange dauern... wenn alles glatt läuft. 🙂

Sollte das nicht der Fall sein, melde ich mich sowieso wieder. Ich lasse dich aber auch wissen, wenn ich das Geld erhalten habe.

Bis dahin...

Liebe Grüße

Hellooooo!

Finally, this is something we all love to hear! 🙂

I won't be here tomorrow, but I'll certainly be expecting the final good news. Thank you in advance, and I'd like to wish you the best of luck, happiness, and bulletproof health in 2026! 🎉🙌

Hello Wanda. I am wondering if you recieved your money and how long it took to recieve after it changed from pending to succesful ?

Hello!

Not yet 🙁

I have to request the withdrawal again; supposedly my bank reversed the payment because my account is blocked. That's complete nonsense, it never was and it isn't.

But I'll keep at it 💪

Hallo!

Noch gar nicht 🙁

Muss die Auszahlung neu beantragen, angeblich hat meine Bank den Betrag zurückgebucht, weil mein Konto gesperrt ist. Völliger Quatsch, war es nie und ist es auch nicht.

Aber ich bleibe dran 💪

Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?

That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.

Yes, you understood me correctly.

I have requested the payout again, let's see what happens now.

Ja, da haben Sie mich richtig verstanden.

Ich habe die Auszahlung wieder beantragt, mal schauen was jetzt passiert.

Hello there,

I'm just hopping in to say that if things don't turn out well, there is a free complaint feature you may use to escalate the issue and get it resolved if possible. It's not always necessary, but the option is here.

Also the Buckin' Bronco Tournament seems rigged. same 10 players winning the tournament over 6 months...

My points refreshing when i earn (checked in incognito mode too).sometimes can see real players cuz theirs points goes up like mine from minute to minute. The bot accounts points just goes up daily once or twice. i was just eye witness how they added the points to those accounts one by one to push out real players from the winning places.

https://mrwest.win/tournaments/bronco-september

https://mrwest.win/tournaments/bronco-october

https://mrwest.win/tournaments/bronco-november

https://mrwest.win/tournaments/bronco-december

https://mrwest.win/tournaments/bronco-january

https://mrwest.win/tournaments/bronco-february

same at goldwin

https://goldwin.com/tournaments/pop-september

https://goldwin.com/tournaments/pop-october

https://goldwin.com/tournaments/pop-november

https://goldwin.com/tournaments/pop-december

https://goldwin.com/tournaments/pop-january

https://goldwin.com/tournaments/pop-february

If the casino really has to do that—and if that's the case—then that's sad. Did you contact them about it? Did they say anything?