ZotaBet Casino - 一般ディスカッション (4ページ)

If you are permanently self-excluded and the casino sends you emails, I would recommend blocking the address where they come from. What should we do about this kind of thing please ? We are not the deciding body in the casinos who determines who gets emails and who doesn't. 

I certainly understand that the casino shouldn't do this, but if you don't do anything about it, I don't know what you expect us to do. 

You where very quick to defend them when it was my original complaint and still you tell me the things that i should be doing!!! This is just disgusting behaviour from Zotabet, they should respect my self exclusion. This is really bad from your side and the casinos side. I'm not the only one to report this and yet the casino still has a good rating. You can make contact with the casino!

Well, I don't think we defend them, but on the basis of what Veronika found out, she has to be objective. I fully agree with what you say that the casino should take a serious approach to such situations and not take it lightly. And my recommendation was only in the context of helping, because if you don't want to receive emails, I thought of it as a possible solution. You don't have to do that.

Casino Guru should take responsibility here and not list casinos that do not respect the self-exclusion ban. I hold you partly responsible for operators who do not respect OASIS bans.

Casino Guru sollte hier Verantwortung übernehmen und keine Casinos auflisten, die die Selbstausschluss-Sperre nicht respektieren. Ich mache euch mitverantwortlich für Betreiber, die OASIS-Sperren nicht beachten.

However, a helpful measure would be not to list operators who do not respect the OASIS blocks at all.

Eine hilfreiche Maßnahme wäre jedoch, solche Betreiber, die die OASIS-Sperren nicht respektieren, gar nicht erst aufzulisten.

Hi, it's up to the casino what it takes into account and how it manages. We are not responsible for the management of the casino and we have them on our website so that players have as much information as possible when they decide to play somewhere. 

I'm sorry that the casino doesn't take self-exclusion seriously, but what I can offer you in this case is to file a complaint with us and our team will take a look at what they did wrong and what happened. 

You can summarise it to me as well. The casino allowed you to make another account despite the self-exclusion ? 

https://prnt.sc/rB5cfoo0Ba9V you have reacted

https://prnt.sc/rB5cfoo0Ba9V ihr habt wohl reagiert

This screenshot you are showing was probably kicked because players from Germany can't see all casinos. It's because of regulations and rules that we have to follow as well. 

Anyway, what does this have to do with what we were talking about last time?