PlayIDの出金問題 (7ページ)

Oh no...

To be honest, based on your description, I have never understood the process and have always found it highly suspicious. I hate to say that none of this seems to be providing any reasonable options. 🙁

Unfortunately, I've also developed this feeling more and more strongly over time.

For a very long time, mainly technical problems were cited. These were followed by a constant stream of new document requests and eventually even complete bank statements covering a period of 12 months.

Although I submitted all the requested documents, the payments were simply cancelled after a total of 84 days.

That is precisely why I now also find it difficult to view the entire process as comprehensible and structured.

Genau dieses Gefühl hat sich bei mir im Verlauf leider ebenfalls immer stärker entwickelt.

Über einen sehr langen Zeitraum wurden hauptsächlich technische Probleme genannt. Danach folgten immer neue Dokumentenanforderungen und schließlich sogar vollständige Kontoauszüge über einen Zeitraum von 12 Monaten.

Obwohl ich sämtliche angeforderten Unterlagen eingereicht habe, wurden die Auszahlungen nun nach insgesamt 84 Tagen einfach storniert.

Gerade deshalb fällt es mir inzwischen ebenfalls schwer, den gesamten Ablauf noch als nachvollziehbar und strukturiert zu betrachten.

Hello everyone,

​I am writing this post to see if anyone else is experiencing critical, payment-breaking bugs with the PlayID application.

​I have a total balance of around €1,250 (450,000 HUF), and the application has become completely unusable due to consecutive system bugs over the last two weeks.

​Here is the exact situation I am stuck in right now:

​The initial 11-day delay: My withdrawal was completely stuck inside the PlayID system. The live chat agents admitted it was due to a massive technical/system update glitch on their side.

​The latest failure today: After support allegedly cleared the glitch, I initiated a withdrawal in 3 installments on Wednesday but today the total amount bounced back to my balance again. The live agent advised me to try a different method, so I attempted to withdraw a smaller amount, around €418 (150,000 HUF) via Litecoin (LTC).

The app instantly deducted the €418 from my balance WITHOUT even showing the input field to enter my LTC Wallet Address.

​Right now, PlayID is holding my €418 in "Pending" status, but it is physically impossible for the transaction to go through because the broken user interface never allowed me to provide a destination address! The live chat agent just told me it will eventually fail and bounce back, but in the meantime, my money is completely locked up in a ghost transaction.

​

​My main question to the community and Casino Guru team is: how do I actually and realistically get my money now? What is the best way to bypass these broken automated app systems and force their team to safely release my funds? Has anyone managed to successfully resolve a deadlock like this with PlayID?

​Any advice or help would be highly appreciated.