ヘルスピンは支払い証明を受け入れたくないので、出金できます

I can't withdraw my money, I didn't put a deposit bonus, and they asked for proof of the deposit, I sent it but they are not validating it

Não estou conseguindo sacar meu dinheiro, não coloquei bônus de depósito,e pediram comprovante do depósito,eu mandei mais eles não estão validando

I'm trying to withdraw 530 reais and this casino is trying to rob me

Tô tentando sacar 530 reais e esse cassino tá querendo me roubar

that sucks..... hope you resolve the issue soon and get your money

Hello, have you any idea what could be wrong with your proof of payment? Is the casino communicating with you now? I saw that you already submitted a complaint, what is alright, but be aware that we give casinos 14 days to verify player's account and proceed the withdrawal before we intervene in the case. Please, what is country of your residence and from what country have you registered? According to our information, this casino doesn't accept players from Brazil, as you can see although here on casino's website. Have you read closely their T&C? This casino is having bad reputation via Casino Guru rating 😕. I would be more careful when choosing another casino next time.

Hello,

you should focus on what is now wrong with the document in the first place. Contact the casino and seek the solution, this is the easiest way. Far better than waiting for the complaint to develop, to be honest.

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding."

Let me know how it goes.

Wow, I'm seeing this type of thing more and more on this forum. Let me know if you managed to solve the problem. Fingers crossed