I'll be interested to hear how you get on as I have many transactions with them. I don't want to burst your bubble, but in my experience they'll make you wait a week and send a standard response blaming the merchant. I do hope you have more luck than me!
I woke up to a refund off Helpersm*ap today, I fired an email to the Scottish one, think it's the .com one and it was in my account. Don't know who refunded!
Tuesday evening. I had no response, it could have been them or paymentz, as I've received no response from them either since I've been giving them crap lol
Paymentz has emailed me asking for my card information and then another asking details about the transactions. I’ve replied to them and sent two emails off to the helpersm emails on their website…pray for me lol!
Getting the money back would be awesome but man I wish I could just have my 1000 days clean from gambling instead and save myself the stress from all this..