Frumzi Casino - プレイヤーの撤退が遅れています。

I have requested a payout from grunzi

no verification necessary and now waiting for 15 days

In the live chat it says that the payout is in the final phase, which I can't quite believe

Ich habe eine Auszahlung bei grunzi beantragt

keine Verifizierung notwendig und nun schon seit 15 Tagen am warten

im live Chat heist es das sich die Auszahlung in der finalen Phase befände was ich nicht so ganz glauben kann

Dear janrichter5726,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please specify the bonus you used?

Have you contacted the casino to confirm that no verification is necessary for your payout?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello Dominika,

thank you very much for helping me.

I've already made your withdrawal with frumzi. This is my first attempt.

I think I used a 150% bonus (reload bonus) but I can't say it 100%.

I asked for verification and they said I would be contacted as soon as verification was required. I am trying to upload the script here.

Kind regards, Jan

Hallo Dominika,

vielen dank das sie mir helfen.

Ich habe bisher noch deine Auszahlung bei frumzi getätigt. Das ist mein erster Versuch.

Ich bin der Meinung einen 150% bonus genutzt zu haben (Reload Bonus) kann es aber nicht zu 100% sagen.

Ich habe nachgefragt zwecks verifizierung und sie sagten ich werde angeschrieben sobal eine erforderlich ist, anbei versuche ich den script hochzuladen.

MfG Jan

Dear janrichter5726, have you been asked for verification?

Have you received the money, or are you still waiting?

Hello Dominika

I was not asked for verification and I also asked in the live chat.

There I was told that none was necessary and that I would be notified if it became necessary.

I'm still waiting for the money, since 22 days now

Best regards

Jan R.

Hallo Dominika

Ich wurde nicht um eine Verifizierung gebeten und habe auch im live Chat gefragt.

Dort wurde mir gesagt das keine notwendig sei und ich benachrichtigt werde wenn sie notwendig wird.

Ich warte immernoch auf das Geld, seit nun 22 Tagen

Mit freundlichen Grüßen

Jan R.

Dear janrichter5726, when exactly did you request the withdrawal?

What is the current status of your withdrawal?

Could you share a screenshot of your withdrawal request for reference?

Hello Dominika,

I requested the first €500 payout on March 9, 2025, and another €500 on March 10, and another €500 on March 11 (all are in processing as shown in the picture).

Since I can only have a maximum of 3 withdrawals in the queue, I am waiting for the withdrawal so that I can withdraw my last 500€, so that I have withdrawn a total of 2000€.

Hallo Dominika,

die erste 500€ Auszahlung habe ich am 09.03.2025 beantragt und am 10.03 nochmal 500€ und am 11.03 ebenfalls 500€ (alle stehen in Bearbeitung wie auf dem Bild zusehen).

Da ich nur maximal 3 Auszahlungen in der Warteschlange haben kann warte ich auf die Auszahlung das ich meine letzten 500€ noch Auszahlen kann, dass ich insgesamt 2000€ausgezhalt habe.

Thank you very much, janrichter5726, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

All clear, thank you very much, I hope so too

Alles Klar Vielen dank das hoffe ich auch

Dear janrichter5726,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Frumzi Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.