Frumzi Casino - 選手の退場が遅れています。

Three work days have passed (this is the fourth one) and I still haven’t got my money. I keep tapping on "Live chat", no reaction. Huge frustration.

Hello minaskanellidis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I created this Frumzi account via a bonus code that did not require to verify my account and I still haven’t been requested to do so. I created this account on November 5th 2023. I did not intend to use Frumzi a lot and I’ll proceed deleting my account soon after I get my money.

My winnings have been accumulated with real money (a small fraction might be bonus, can’t be sure).

I have never contacted the casino about any matter.

Coincidentally, I received an e-mail from Frumzi about 20 minutes after I had submitted my complaint here yesterday.

It says: "You requested a withdrawal in the amount of 16.61 EUR to the given details of payment system. Soon your request will be processed by Financial Department."

I’ll keep you updated if anything new comes up.

Okay, I received my money, everything’s okay. Thank you.

Dear minaskanellidis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru