Kripty Casino - プレイヤーの賞金は没収されました。

I won on Kripty around 6500. I bet over 5eur on the non sticky part of bonus, therefore cash portion, and then respected the 5 eur on bonus portion.

Once I finished wagering, I requested a fist withdrawal of 700 eur (daily limit for withdrawals) and got PAID on the 11. When I requested a second withdrawal on the 12, they voided my win ( manual withdrawal from casino) claiming i overbet. This is not true. I have played the same way before and got paid the whole amount. Also, I was able to withdraw 700 eur on this particular win where i supposedly overbet. I respected the rules on casino and never overbet on bonus portion. I can share emails sent to and from casino if you would like.

Dear Laylapinkish,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kripty Casino.

Our position regarding the breach of the maximum bet rule is explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history for review. You should be able to request this information from support for the period of the bonus being active. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, such as the email with allegations against you, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.