Lucky7even Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

The casino refuses to pay me my winnings of over 1400 euros because I deposited through my husband's account, which is a joint account.

The player account was deleted.

Casino weigert sich mir meinen Gewinn über 1400 Euro auszuzahlen da ich über das konto meines Mannes eingezahlt habe da es eingemeinsamnes konto ist.

Spielerkinto wurde gelöscht

Hello Petraj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky7even Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did you deposit with your husbands card?
• When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party deposit is strictly forbidden and the casino has right to confiscate any winnings generated and block the player's account.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.