LuckyBlock Casino - プレイヤーのアカウントはカジノによって閉鎖されました。

i did an account in lucky block thinking its a big casino and safe enought to play ...thinks were going good i did my first withdrawl after identification prosses and i recieved the withdrawal normally after that i start depositing and playing again after like 6 deposits i won 9 k and did a withdawal , everything was normal i recieved an email that my withdrawal was recieved, and after like 2 more hours i got an email saying that my account was closed and my withdawal has been voided by the security team as an internal decision due to a breach of security terms without even the option to respond to them , i tryed contact them but i couldnt . note that i was playing with my own money from my deposit and not from a bonus or anything and i only played slots nothing else... its the first time something like this ever happens to me and i am really stunned by this i still cant believe that they simply took my money and closed my account i hope i will find a solution ...i will also have my layer try and contact them tomorrow , i will try everything ...i have been playing to online casinos for quite long now and this is the first time something like this happening to me i know 100% i didnt violated any rules the only thing they answered me for the second time was the same message with the first one that i violated the terms again without explaining what did i do ... anyone knows how else can i solve my problem.. stil cant believe they do this for only 9k ....helppp

Dear tsitsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino where they justify its decision to close your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas