No responsibile gambling option. When ask to close the account permanently, they just disable the account. They reopen the account again when player requested.
We are sorry your experience with us hasn’t met expectations.
Please, pay attention to the fact that account reopening is possible according to the player’s request. It does not contradict the casino policy or authority regulations, except cases described in paragraph 3.4 of the Terms and Conditions.
Please, be aware, that the reason for account closure must be clearly explained to avoid possible account reopening in the future.
I want to say this the worst Casino ever. I requested a withdrawal 9/2/2023 and it’s 9/25/2023 still I’m waiting for them to pay me. I didn’t know lt takes 7-10 business day to be approved and another 7-10 business day to paid. You want to know why they make us wait that long it’s so we play back the money we won which was i did. I had won $10,000 and I end up losing $3,000 back because it takes that long but while Your waiting for your $2,500 weekly withdrawal Your allow To Lose as much you’ve. Not me though after losing $3,000 I told them to cancel my account so I can’t lose anymore money. By far this casino is a scammer in my opinion.I agree with waiting 7-10 business days to be approve but it doesn’t take 7-10 business day to be paid especially if I requested it in bitcoin. You guys are a rotten sleazy casino and I wish someone sue the shit out of you. Casino doesn’t have respect for the customer and feeling. I can’t get a simple answer from them like a time, date , as too when my money would be deposited. People please yourself the time, energy, frustration, money and BS they put you through.
出金の承認には 7 ～ 10 営業日、支払いにはさらに 7 ～ 10 営業日かかります。
7-10 business days to be approved for withdrawal and another 7-10 business days to paid.
We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.
We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.
First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.
If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.
Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.
Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.
We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.
In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.
We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.
My experience at this particular casino. Firstly. Very slow withdrawals. If you make a withdrawal on Friday they will put the money in on Monday or Tuesday. (personally I only used neteller) Secondly. Yesterday Sunday 24/9 while the casino sent me an email about deposit bonuses (77%). After contacting their chat, they confirmed that I can receive the bonus after deposit. So I made my deposit and then they told me that after an order from their administrator they exclude me from the offer without explaining the reason. In all Altacore N.V. group casinos which I have written I have bad experiences with slow withdrawals, payment denials with unfair terms for players. Personally, after yesterday's incident, I closed all the casinos of the Altacore N.V. group. The only good thing is that it's VPN friedly, but still I can't give anything positive about it.
VPN フレンドリー
VPN friendly
出金が非常に遅い
Very slow withdrawals
理由も説明せずにオファーを拒否される
They reject you from offers without explaining the reason
First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.
We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system. Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.
Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.
To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.
We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.
Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.
Terrible casino. Useless customer support. Half to 3x your deposit to withdraw, can deposit 15$ but must withdraw min 30$. Support is absolutely terrible. DONT RECOMMEND.
We regret that the casino's terms and conditions didn't meet your expectations. All information about the withdrawal process is described on our site in the "Terms and Conditions" section, in point 9 "Withdrawal policy", and every user has a possibility to agree with it or not during the registration. These conditions must prevent players from fraudulent activity including money laundering.
As for the support team, could you, please, specify, what exactly you didn't like?
We hope for your understanding of the terms and conditions, and if you ever need advice on slots with low volatility where the wagering can be more effective, please, contact our live chat and we will help you :)
I can recommend this casino 0.0%! Responsible is a foreign word for this casino, there is no way to set a limit let alone self-lock your account, I went into the live chat and revealed there that I have a gambling problem and they should please lock my account forever but that If they don't they want you to keep depositing they write to you that you should please send an email with the reason I did that it's been over an hour now and my account is still accessible so I can continue gambling my money absolutely dubious Casino which has the intention that you reconsider the whole thing because you are addicted and keep gambling your money bottomless this casino should be banned I would recommend everyone to avoid this casino
Ich kann dieses Casino 0,0 % empfehlen ! Verantwortungsbewusst ist für dieses Casino ein Fremdwort, es gibt keine Möglichkeit ein Limit einzustellen geschweige den sein Konto selbstzusperren, ich bin in den Live Chat gegangen und habe dort offengelegt das ich ein Spielsucht Problem habe und sie bitte sofort mein Konto für immer sperren sollen aber das tun sie nicht sie wollen das sie weiter einzahlen sie schreiben dir das du doch bitte eine email mit der Begründung senden sollen das habe ich getan das ganze ist jetzt über eine Stunde her und mein Konto ist weiter zugänglich damit ich weiter mein Geld verspielen kann absolut unseriös Casino was die Absicht hat das sie sich das ganze noch mal überlegen weil sie ja süchtig sind und weiter ihr Geld verspielen bodenlos dieses Casino sollte man verbieten ich würde jeden empfehlen dieses Casino zu meiden
It's a pity that you have a gambling problem. We believe that gambling should be fun and free of harm and only done for entertainment purposes. We advise you to seek help from professionals who deal with gambling problems: Gamblers Anonymous, GamCare, Gambling Therapy
Unfortunately, Responsible Gambling tools are not available at this moment, but we are working on the integration of this feature in the future. Please, note that it's important to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.
According to our Terms and Conditions, to block the account, it's needed to contact us via the email support@oxi.casino. It's necessary to do this due to security reasons and confirmation, that a user is a true account owner
Could you, please, share with us your email address and we will check everything in detail?
Verification requires selfie with casino website in background. RTP is at 94%. As soon as you pay out a little something, you will be blocked for bonuses and will only find out after you have made a deposit with the respective bonus offer
Veifizierung erfordert Selfie, bei dem Website vom Casino im Hintergrund ist. RTP liegt bei 94%. Sobald man einen bisschen etwas auszahlt, wird man für Boni gesperrt und erfährt das erst nach der Einzahlung mit dem jeweiligen Bonusangebot
We are sorry that you experienced certain difficulties in our casino, and we would like to share our thoughts about your feedback
As for the verification process, the Security department may ask for additional documents according to our Terms and Conditions (you can check this information in the Terms and Conditions section, in point 9 "Withdrawal policy", and in point 11 "Anti-Money Laundering Policy")
The payout of a particular game depends on the provider of the game. We as a licensed casino only give the platform, which redirects a user to the game which is placed on the provider's servers
Restrictions for receiving bonuses can take place only in case of violation of the Terms and Conditions of a bonus, or any other fraudulent activity (the details can be checked in the Terms and Conditions section, in point 13.4.3.)
We hope you'll give us a second chance, and pick a great winning here someday!
I don't understand the good reviews. I put in about 1700 in 5 to 6 days and it went pretty bad.
Putting a deposit limit on my offer was not due to technical reasons, when I asked me to exclude myself from the game for a few days if I wrote an email, gambling addiction prevention was zero, although they act so responsibly. You can't verify yourself beforehand, probably only when you want to pay out, and then you will definitely be put off until you lose everything.
I am sure that tactics are being developed on how to rob a player, but still they have small income because they don't understand that customers have to feel comfortable otherwise they will go to the next scammer 😄
Ich verstehe die guten Beqertungen nicht . Ich habe in 5 bis 6 Tagen ca 1700 eingesetzt , und es lief ziemlich schlecht .
Auf meine biete ein Einzahlungs Limit zu setzen , ging es nicht aus technischen Geünden , auf meine Bitte mich mal für paar Tage aus’m spiel auszuschließen , sollte ich eine email schreiben , spielsucht Prävention gleich null, obwohl sie aber so verantwortungsvoll rum tun . Mann kann sich nicht vorher verifizieren, wahrscheinlich erst wenn man auszahlen will, und dann wird man bestimmt solange hingehalten bis man alles verliert .
Ich bin mir sicher das da taktiken entwickelt werden wie man ein Spieler ausnehmen kann , aber trotzdem haben sie kleine Einnahmen, weil sie nicht verstehen das Kunden sich wohl fühlen müssen ansonsten gehen sie bei den nächste Betrüger 😄
キャッシュバックですが、ほとんど何も起きていない場合はどうすればよいですか
Cashback, but what's the point if hardly anything is going on
Cashback , aber was soll der bringen wenn kaum was läuft
We are truly sorry that your experience in our casino wasn't positive.
That's true that Responsible Gambling tools, unfortunately, are not available at this moment, but we are working on the integration of this feature, and it's in planning to be added in the future. Also, we would like to mention that it's essential to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there. If you think that gambling affects you negatively or you spend more than you wish to, please, don't hesitate and ask for the help of professionals who deal with gambling problems: Gamblers Anonymous, GamCare, Gambling Therapy
As for the game results, licensed casinos can't influence it, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information.
After 2 smaller payouts, all games are dead (account is of course in the red) You just pay in and even with huge wagers it only pulls the money down
Deposited €700 and got a free spin on under €1 which paid €0 in 6 spins. The highest profit was €12. In my opinion the most ridiculous thing I've seen so far.
Meanwhile 4000 € minus. No more free spins since my review here!
And the funny thing is really your cashback, you gamble away €800 a week and get €100 cashback and in that you get €2.30 as the maximum win. Ridiculous
Nach 2 kleineren Auszahlungen sind sämtliche Spiele tot (Account ist natürlich im Minus ) Man zahlt nur noch ein und selbst mit riesen wager zieht es das Geld nur runter
700 € eingezahlt und auf unter 1 € ein Freispiel bekommen was in 6 Spins 0€ bezahlt hat . Höchster Gewinn waren 12€ . Meiner Meinung nach das lächerlichste was ich bisher erlebt habe .
Mittlerweile 4000€ minus . Keine Freispiele mehr seit meiner Bewertung hier !
Und das witzige ist wirklich euer cashback, da verspielt man 800€ in der Woche und bekommt 100€ cashback und in den bekommt man 2.30 € als Höchstgewinn . Lächerlich
It's a pity that you had a negative experience in our casino, particularly we are sorry about the game result. But we would like to say, that the results totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Mainly, there's no difference in which exact casino you are playing, because the licensed casino is only a platform, which redirects a user to the servers of a provider, and the RTP of a specific game is the same.
As for the wagers, we have one of the best offers on the market. To make your chances of completing the wagering process higher, we can recommend picking slots with low variance. Those slots are more suitable for wagering because of often payouts, which can keep the balance.
To get rid of difficulties with the website, we recommend clearing the cache and deleting cookies from the web browser of the device or even switching it.
The whole KYC procedure is described on our Terms and conditions page, the "AML Policy" section. If something isn't clear there, please, contact us, and we will explain everything in detail.
As for the support team, could you, please, tell us, what exactly you didn't like? We want to get better and improve our service. Thanks in advance
After all it is one of the most reliable casinos I have played. I have made 3 withdrawals of 2000 euros each and the money was in my bank account in 1-2 days. The bonuses work autonomously (if you activate them, the wager will be calculated on the bonus and not on your own deposit as most casinos do).
We appreciate your feedback and your opinion about our platform. Congratulations on winning! We hope you will get a lot more in the future :)
We are always trying to improve our service and give the most incredible experience for our customers, so, could you, please, specify, what exactly you didn't like in communication with our support team?
We appreciate your feedback about our platform. We always want to improve and get better, so to better understand your emotions about the casino, could you, please, specify, what you mean by the word "outdated"? Is it in the context of design or you are talking about something else?
Verification and withdrawal processes iv average take about 3 hours from our side, but we are trying to speed them up. We are sorry if you waited more time. Can you give us your email address so we could check how fast it was?
We are happy that you liked the casino overall and hope you will get a lot of positive emotions here :)
quite annoying i was enjoying this casino great games with good connection and simple layout i deposited with visa now it wont even let use bank transfer for withdraw i havent even got up to the stage of verification yet which sounds like a nightmare... am i better of going with crypto or am i wasting more money by depositing again just to try withdraw?
We regret that you faced such difficulties in our platform and want to solve it as soon as possible.
The amount of payment methods, which are available for withdrawal depends on the region and the full list of them can be found in your profile, in the "Withdrawal" section. Could you, please, share your email address so we will be able to tell, whether the Bank Transfer is available or not?
As for verification, it's a simple procedure and doesn't take a lot of time. Please, contact us via Live Chat and we will help you to do this.
We hope the issue will be solved in the nearest time and you will keep enjoying our great games :)
They asked for 34456 verification documents LOL, selfie with ID in hand and computer screen background with their logo, it didn't come out clear and they repeated it. They canceled my first withdrawal that I had requested by bank transfer because I had not written the iban correctly, they said it had a gap and it was wrong, that didn't happen but I did what they said. They canceled the bank transfer for the 2nd time for the same reason, I didn't understand that they had returned the money to the casino account, I played and lost it because I thought it came from a profit as I was playing, they did it on purpose so they wouldn't pay. They are thieves, far from this hypocritical casino, I can show you screenshots of what happened. The games are controlled, totally abnormal game development --I'm coming back and saying that they don't have the courage to leave things as they are
Thanks for sharing your contact details and your feedback.
First of all, we are truly sorry that your experience on our platform wasn't joyful and we regret that you faced difficulties with a withdrawal process.
As for the documents, we are a licensed casino and are obligated to process cashout only to verified users, so the necessary documents according to the requirements must be provided. You successfully passed this process.
As for the cashouts, the first transaction was declined by the processing center due to gaps between every four symbols in the IBAN. The second transaction was declined due to not entering four symbols in the IBAN. After the transaction was declined, we notified you about this via email.
As for the game result, they totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Every licensed casino can't influence the game, we just give a platform for providers.
Once again, we regret that this situation took place and spoiled your impression of our casino. We hope you will change your mind and return for even bigger winnings. We are sure that with our support you will not experience such issues with the withdrawal process.
I don't recommend this casino if you want to win & withdraw significant amount of money. In my case they need 10 days to withdraw 2,5k EUR! Good to play around, not good to win.
First of all, we want to congratulate you on a great winning! Great job :)
It's a pity that you faced difficulties with the withdrawal process. From our side, we are sending funds and process withdrawal requests within 24 hours, but usually, it takes just a few hours. The time for further processing depends on the payment system. Could you, please, share your email address so we could check why your withdrawal took so long?
As for the limits for withdrawal, sure, we have a daily limit in the amount of 500 EUR, but users can widen it by receiving a new level according to our VIP program. On the last level monthly limit is 30 000 EUR, so the daily limits also increased.
We wish you nice winnings in the future and we hope the withdrawal process will not disappoint you anymore!
OXI Casino is one of the best platforms to look at when it comes to online casinos. It's a true platform worthy of love.
OXI Casino ist eine der besten Plattformen, die Sie sich ansehen können, wenn es um Online-Casinos geht. Es ist eine wahre Plattform, die die Liebe verdient.
For me, OXI is the best Canadian casino. Loads of slots to choose from, an excellent functional interface, fast withdrawing and a super competent support team!
We appreciate your feedback and are grateful for your review! We are sure that we can keep providing you with the best service to make your experience here even better!
It's a pity that luck wasn't on your side during your time on our platform, but the results of the game don't depend on a specific casino, because users play on the servers of game providers. Approach to a particular game and tactic can be a key to success. As games have different volatility, dispersion, max. win, etc., the approach should be different according to the specifics of a particular game. We can teach you if you wish :)
As for the customer support service, could you, please, specify, what exactly went wrong and what exactly you didn't like? We want to help you and solve your case as soon as possible!
We are truly happy that you have had such a great experience with us! We will keep growing and improving to give our best to our customers. I'm sure you will have a lot of happy moments here in the future!
I like that they have PnP for Finnish players and all bonuses are non sticky. I have been playing at Oxi Casino for 5 months now and I still enjoy playing because I haven't had any problems with it. I always get the money quickly.
Pidän siitä että heillä on PnP suomalaisille pelaajille ja kaikki bonukset ovat non sticky. Olen pelannut Oxi Casinolla nyt 5 kuukautta ja nautin pelaamisesta edelleen, koska minulla ei ole ollut mitään ongelmia sen kanssa. Saan aina rahat nopeasti.
OXI Casino
親愛なるプレイヤーへ
ポジティブなフィードバックと素晴らしい評価をいただき、とても嬉しく思います。
当社は引き続き製品の開発に取り組み、お客様のために改善していきます。
敬具、 OXIチーム
Dear player,
We are so happy to get the positive feedback and such an amazing rating from you!
We'll keep working on our product and improve it for you.
I play Oxi Casino near 4 months and it is one of my favourites. It has a large choice of games. I had an issue one time there, but support answered me fast, helped and we solved with them it. I didn't notice any cons.
We are very pleased to get from you such an awesome review.
Great that you contacted our Customer Support team to solve your issue! Customer Support is working 24/7 for you and ready to help with any kind of questions.
Hello, I send you a complaint privately but now I will put a public review, for the moment I put 2 stars, when everything is fixed I will change my opinion. 2022-07-29 11:28:09 with id 6279101 I requested my first withdrawal of 400. I still get pending and I do not get any response. I have spoken with customer service by mail and they give me this... Unfortunately, your account was not found. Please provide your username or email that you used when registering. This is necessary to check the information. Thank you. It so happens that I can communicate through the chat but now they can't find my account. I hope this is fixed because this could be reported, I expect professionalism from the casino.
Hola,os madnde una queja por privado pero ahora pondre una reseña publica,de momento pongo 2 estrellas,cuando se arregle todo cambiare mi opinion.el dia 2022-07-29 11:28:09 con id 6279101 Solicite mi primer retiro de 400.aun me sale pendiente y no obtengo ninguna respuesta.he hablado con atencion al cliente por correo y me ponen esto...Unfortunately, your account was not found. Please provide your username or email that you used when registering. This is necessary to check the information. Thank you.da la casualidad que por el chat me puedo comunicar pero ahora no encuentran mi cuenta.Espero que se arregle esto porque esto podria ser denunciable,espero profesionalidad por parte del casino.
さまざまなゲームプロバイダー
Variety of game providers
Variedad de proveedores de juegos
Webページのデザイン
Web page design
Diseño de la pagina web
カスタマーサービスチャットは迅速に応答します
The customer service chat responds quickly
El chat de atencion al cliente responde rapido
撤退は非常に遅く、あなたが助けを求めるとき、彼らが解決するのはすべての問題です。
The withdrawals are very slow and when you ask for help it is all problems for them to solve.
Las retiradas son muy lentas y cuando pides ayuda son todo problemas para que te lo resuelvan.
We apologize for the inconvenience you experienced with your withdrawal.
The withdrawal time always depends not on just approval from our side, but also from the payment provider you used. Different payment providers have different terms for making the withdrawal. But may I please go deep into the situation and ask for your email again?
Maybe we didn't find your account due to the extra spaces or symbols, this is a common problem with emails. Let's just try again.
Anyway, hope you already get your withdrawal request, as the complaint is already closed. Wish you all the best!
Fast withdrawal, fun games, wide variety, amazing customer support, the best place to play, and have a good time. thumbs up for the team. Fast loading and no lag
As a casino fan, I can say that this is one of the best casinos — lots of bonuses and promotions. But most of all I like the regular tournaments with prizes, there is always something interesting going on.
I deposited 2 times, played once with the bonus and once without. What can I say, 0 free spins and zero wins The RTP felt 0.00 so I can't recommend it.
Ich habe 2 mal eingezahlt, einmal mit dem Bonus gespielt und einmal ohne.Was soll ich sagen 0€ freispiele und null gewinne Die RTP gefühlt 0,00 daher kann ich nicht Empfehlung .
All actions in the games are carried out on the provider's side and our casino cannot influence them in any way. The casino is licensed and all providers are licensed as well. If you have an RTP claim, please contact the provider whose game you played so they can verify your session.
We are sorry that you failed and we are ready to offer you a bonus. Please provide your email address so we can credit your account with a bonus.
Kind regards Your OXI team
Lieber Spieler,
Alle Aktionen in den Spielen werden auf der Seite des Anbieters durchgeführt und unser Casino kann sie in keiner Weise beeinflussen. Das Casino ist lizenziert und alle Anbieter sind ebenfalls lizenziert. Wenn Sie einen Anspruch bezüglich RTP haben, wenden Sie sich bitte an den Anbieter, dessen Spiel Sie gespielt haben, damit er Ihre Sitzung überprüft.
Es tut uns leid, dass Sie Mißerfolg hatten und wir sind bereit, Ihnen einen Bonus anzubieten. Bitte geben Sie Ihre E-Mail-Adresse an, damit wir Ihrem Konto einen Bonus gutschreiben können.
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