Paddy Power Casinoのレビュー

The player sent all the documents needed for their account verification and after it was successful, they made their first deposit and played. After they won, they requested a withdrawal but it was denied. The casino never explained why did they proceed this way and the complaint remains unresolved.

Lindsey855 was self-excluded from the casino but for over three and a half years, she played under another account with the same details she provided before. Later on, she discovered that her account was closed due to the self-exclusion those three and a half years ago. During that time, Lindsey made a lot of deposits but she never withdrew any money. The casino informed her that she would receive a full refund of her deposits but later on, it was denied because they claimed that they made a mistake. The complaint was left unsolved.

The player requested a withdrawal but the following day, his account had been suspended and the withdrawal funds were put back into his main balance. He then received an email from the casino requesting documents for verification which he sent them right away. Then on the third day, he received another email where he was informed that his account was pemanently closed based on a security department's decission. No further information is available and the complaint remains unresolved.

Kandybin requested a withdrawal of €3,000, sent all the documents needed for the account verification, but the payment was delayed. He tried to contact the casino five or six times for an update because his request was sent to the finance department 15 days ago with no response. Ever since then, his query has been passed to the management team without any further information. No more details were available after that.

Francisbrennero's account was closed due to security reasons and business terms. He then contacted the casino over the phone for an explanation of why they won't pay him his winnings of £1,416 and they told him the same thing once again. The player was in shock that he was treated this way and kept on demanding of an explanation. There is no further information available ever since then.

The player complained that casino had closed his account more than a year ago without any explanation. He asked for a refund of the remaining balance but it was declined. The casino did not provide any particular details or specific paragraphs from their T&C that the player had breached.

After a successful registration and verification, the player made a deposit. Later he found his account locked. He contacted casino support where they asked his documents again. Two days later they contacted him again for the same procedure but his account stayed locked. There is no response from the casino.

A player won quite a big amount of money but the next day he found his account locked. He found an email where the casino asked for ID which he had provided a few months ago, but he sent it again. He tried to contact the casino many times with no response. Later on, the casino wrote him an email saying that he had broken T&C and they had accused him of bonus abuse. The player claimed that it was not even the bonus money he had played with. The casino did not respond to this complaint and it was left unsolved.

The player won a big amount of money and was asked to send documents for verification. Later on, the player received an email saying that the casino closed his account by a decision made by the security department based on 'business grounds'. Player still did not receive an exact explanation and the casino did not react to this complaint at all. No further details were available after that.

The player won quite a big amount and asked for a withdrawal. Next day he found his account closed. Casino live chat told him that they locked his account for the reason of self-exclusion. The player was angry because they should not have allowed him to login in the first place. The player's deposit was refunded.

Player asked the casino to permanently close his account without an option of ever rejoining in the future because of the gambling addiction. After some time he came back, rejoined without any problem and deposited quite a big amount of money. The casino did respond that they would review the issue but since then nothing changed.

At the beginning of the complaint, the player admitted his self-exclusion from many casino sites, including the one at Paddy Power Casino. After one year of his self-exclusion, he managed to sign up to this casino, received a bonus and won over £6,000. When he tried to withdraw his winnings, the casino cut his winnings for the same reason. The casino should not have allowed this player to sign up or send him a bonus offer but on the other side, the player should've first contacted the casino and cancel his self-exclusion. No further information is available ever since then.