Parimatch Casino IN - プレーヤーのカジノ残高が推定され、アカウントが閉鎖されました。

I am playing with Parimatch for more than a year but due to my health issues I could not be able to play with my credited fund.

However, when I opened my account I found that more than 14000 has been deducted by parimatch without my permission and also allegations that I did fraud gameplay.

How is this possible that a parimatch found me wrong after 1 year?

My email id- [edited by Casino Guru as it contains sensitive information]

I want my money back at any cost as this is a scam and I can't ignore and also they didn't remind or tired to contact me for kyc and any type of requirements then how can they write off without prior notice.

Dear rahulku18000,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when was the last time you logged into your PariMatch account?

When was the last time you played at the PariMatch Casino? What types of games did you play?

In the screenshot you provided us with, there was the information that the write-off was done according to the rule 92 which states the following:

92. If necessary, Betting company may require additional proofs of identity at all times, regardless of that the Client has passed the primary account verification. The list of additional documents includes (but is not limited to): a digital photo of the Client with a passport, driving license, birth certificate, international passport, utility bill, bank statement for the account / card, etc. The Client can provide these documents by sending an email to support@parimatch.in.

The timing of the verification of the game account is set individually for each game account. In case of Enhanced verification, the client should provide all the requested documents within 1 calendar month (after initiation of such verification). The Operator reserves the right to write-off any winnings from the Cliernt's account at its sole discretion and restrict or even close the account if the client fails to provide requested documents.

Have you provided the casino with the requested documents within 30 days?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rahulku18000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear team, I had login my account in June and found that fund was there but when I login in August I found that my account is nil. After that I contacted parimatch support and they are sending the same message that complete your kyc but when I strictly asked him about my issue. They informed me that you didn't complete my kyc so your account is blocked.

However when I told them about casinoguru, they changed their statement and start saying that you did fraud gameplay.

The question is that you find fraud gameplay when I treathned you from the name of casinoguru and please note that parimatch never tried to contact me for any type of documententation or kyc related.

It's is purely fraud to protect parimatch from withdrawing.

Could you please forward the communication between you and Parimatch support regarding your account closure to me? My email address is veronika.l@casino.guru. Thank you.

Sent, please check.

Hi,

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in We do everything in our power to assist you with your requests as soon as possible.

Dear Parimatch Casino Representative, thank you very much for getting in touch with us.

Dear rahulku18000, have you contacted casino support yet? Please let me know about any updates.

Now, they have changed their statement over last email and now they are saying they e will not require any further documents from me, as my account has been permanently blocked. Please note previous they were drawing our attention toward write off rule and fraudulent gameplay. Which I didn't do so they are trying to scam in another way

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in We do everything in our power to assist you with your requests as soon as possible.

Dear Parimatch team,

Why are you showing your two faces, while mailing me you replied in harsh manner and now in publicly saying in a new born baby way.

I have already contacted your team and they denied you halp me with the fictitious allegations. Pls find attached mail copy for your ready reference.

Thank you very much, rahulku18000, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear rahulku18000,

This is Tomas, and from now on, I will be assisting you with this case.

In order to move forward, can you please provide the casino with the requested information?

Kindly let me know once you do so. Thank you.

Best Regards,

Tomas

Pls quick take a look with the help of your colleague

Dear rahulku18000,

I just wanted you to provide the casino with your customer ID here in the complaint thread so I can ask them to proceed with the resolution.

Kind regards,

Tomas

Dear Parimatch Casino,

Can you please provide us with any reasons why the player's account has been blocked? Thank you.

Kind regards,

Tomas

Dear Tomas,

we kindly ask user briefly describe issue including ID number and contact Support Team via email - support@parimatch.in

We do everything in our power to assist you with your requests as soon as possible

Dear rahulku18000,

Could you please forward the email you sent to the casino as per their request? Here's my email address: tomas.k@casino.guru

Let me know once you do so. Thank you.

Kind regards,

Tomas

Sent, please take a look. How is parimatch initially forcing me to provide documents but when I was ready to provide requisite documents. They blocked my account permanently and now they are saying Fraudulent activity. Which is contradicting their own statment.

Dear Parimatch Casino,

I have reviewed the correspondence between you and the player, and it appears the case has already been closed on your side.

We kindly ask you to provide evidence confirming your decision. Please send the data to my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please take strict action against parimatch as now they have no excuse to cover their mistakes. I'm also taking legal action as well.

We kindly ask user to contact Support Team.

Please briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in

Dear rahulku18000,

Unfortunately, the casino failed to provide us with the requested evidence. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue - I recommend you contact the gaming authority the casino is regulated by (Curacao - C.I.L.) and submit a complaint directly to the regulator (info@curacaolicensing.com).

Please let me know once and how they responded (tomas.k@casino.guru).

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Tomas