PlayWorld Casino JP - プレイヤーはカジノが誤解を招くようなゲーム分類をしていると非難。

I played "First Person Roulette" on the live page using a bonus,

But was told that it's a video game.

It was not listed under video games but was under live games. Because of this, I selected it from the page and played it.

If this is a violation, it's the casino's oversight.

I demand a full bonus refund.

ボーナスを使ってのプレイでライブのページにあった「First Person Roulette』をプレイしたら

ビデオゲームと言われた

ビデオゲームの欄にはなくライブゲームの中にあったためページから選択してプレイした

これが違反ならカジノ側の不手際だ

全額ボーナス返済を求める

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWorld Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what were the consequences of the casino not listing the game under the 'video game' tab?
• Did the casino allege you broke casino rules by playing a restricted game?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Can you explain what the consequences were for the casino not listing the game under the "Video Games" tab?

Confiscated for playing video games

Did the casino claim that you violated their rules by playing restricted games?

yes

カジノがゲームを「ビデオゲーム」タブにリストしなかった結果がどうなったか説明していただけますか?

ビデオゲームをプレイしたとして没収された

カジノ側は、あなたが制限されたゲームをプレイすることでカジノの規則に違反したと主張しましたか?

はい

I have emailed!!

In other casinos, all free person games are treated as live games!!

メールしました！！

他のカジノではフリーパーソン全般は　ライブゲーム扱いなっている！！

Also, the fact that you can play from the live game page is a mistake on the part of the casino.

And it didn't even show up in the video games section!!

またライブゲームのページからプレイできるようになっている時点でカジノ側に落ち度がある

しかもビデオゲームの欄には　表示なかった！！

Thanks for the confirmation and for your email.

Please understand the video of a live chat/conversation you uploaded is too low quality for us to translate and review its contents.

Please send me the communication in a form we can translate and review. Send it to my email at tomas@casino.guru

I apologize for the inconvenience.

How should I send it so that it looks nice?!

何で送ったら綺麗に　見える？！

Could you please forward the emails directly to tomas@casino.guru?

I'll await your reply.

I sent it

You can't watch the video, right?

送ったけど

あなた動画見れないんでしょ？？

Please understand the video is not the right format for us to understand the information. We don't speak your language and need outside resources to translate text or images. Translating the content of a video is impossible for us. forward the emails using the 'forward' function in your email inbox. and send the emails directly. Alternatively, take screenshots of the emails you exchanged with the casino and send them instead to me. I apologize for the inconvenience.