I really appreciate you giving us a 5/5 despite not winning a lot. You highlight something that is so important and that it's hard to wrap one's head around sometimes (and I don't blame people for it).
It's that casinos can't in honesty be praised for big payouts or scorned for losses. This in the sense of the games paying our or not. It's out of our control.
What we can be judged on is reliability, fast withdrawals, easy to use, good support, bonuses, etc. I'm super grateful that you were able to give such a nuanced review.