Hi frinker444,

Thank you for your feedback, and we're sorry to hear that your experience didn’t meet your expectations.

We’d like to clarify a few points:
* All our slots are from certified and licensed game providers, and we do not influence the RTP — it is set by the providers themselves.
* If you experienced lag during spins, this could be due to a local issue such as browser performance or internet connection. Our support team is available 24/7 to assist with such problems.
* Regarding the 5x max cashout from bonuses — this is indeed part of our standard bonus terms, and it's clearly stated in the bonus conditions. We believe in transparent and fair play, and we encourage all players to review bonus terms before claiming any offers.
*Regarding responsible gambling tools: we actually do offer a full range of features, including cool-off periods, self-exclusion, deposit limits, and loss limits — all of them are available by contacting our support team.

Best regards,
Gamblezen Casino

Thank you for your honest feedback, frinker444. We're sorry to hear that your experience at DragonSlots didn’t meet your expectations. We take your concerns about the laggy slots and low RTP seriously, and we’ll look into these issues to improve the overall gaming experience.

We also understand your frustration with the bonus system, and we appreciate you bringing it to our attention. We will review the bonus conditions to ensure they provide more value and clarity to our players.

Your feedback is valuable, and we’re committed to making necessary improvements. We hope you’ll consider giving us another chance in the future for a better experience.