Rabona Casino - プレイヤーのアカウントは閉鎖され、賞金は取り消されました。

Guten Morgen,

Rabona hat mir mein Konto mit Guthaben geschlossen. Für mich völlig unverständlich.

ich habe dann eine Email bekommen am 11.11.24:

Dear Renate,

We would like to inform you that your account did not pass the verification procedure on our Project and has now been closed without the right to reopen as per T&C 5.3.

Your winnings have been cancelled as per T&C 9.4

Your last deposit in the amount of 50 EUR will be returned to your Ewallet or Bank transfer in the nearest time. Kindly provide your paymethod details in order to proceed with the refund 

1. Full name (please include all names including middle names):

2. E-mail:

3. Name of the bank account holder:

4. IBAN / account no:

5. Bank name:

6. Bank location (country):

7. SWIFT BIC:

If you have any additional questions, please do not hesitate to contact us via email support@Rabona.com or via Live Chat.

Best Wishes,

Rabona.com Financial Department

wobei 84 euro auf den Konto waren.

Ich hatte bereits meine Bankdaten übermittelt und auch schon nachgefragt was nun mit dem geld ist.

Keine Reaktion von den Casino

Liebe Grüße

Renate S.

Können sie mir da helfen ?

Dear Renateaktiv57,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you submitted to the casino for verification? Have any of your identity documents been accepted and successfully verified?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Did you accumulate your winnings with or without an active bonus?

Did you make any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Renateaktiv57,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.