アルバータ州のプレーヤーは、カジノのボーナスホイールシステムが不公平であると主張した。定期的な活動と入金にもかかわらず、彼はボーナスを受け取っていませんでした。同氏はまた、ボーナスの受け取り要件に関するチャットサポートの対応が一貫していないことも指摘した。私たちはプレイヤーに、彼の主張を調査するためにさらなる証拠が必要であることを伝えていました。しかし、プレイヤーからの返答がなかったため、調査を進めることができず、苦情を却下せざるを得ませんでした。

Upon their deposit, the player asked the casino to not to give them any bonus but they did so anyways claiming there was no other option but to receive it. Once they asked for a refund of their deposit, the casino denied their request. No updates since then.

The player complained that after he asked for a withdrawal of his winnings, the casino told him the payment transfer was on the way to him. Later on, he was contacted by the casino and was told that there were some disputed amounts on his account, therefore, his withdrawal was cancelled and all funds were seized. The player said he would be fine if the casino kept the disputed amount and paid him the rest but his account got blocked. No more update since then.

The player complained he played a game on his mobile phone and after he won, the free spins game stopped working. They said that they had open stakes on this game and it was the only one that stopped working via their phone. The casino support was not replying with any final solution to the player. No more update since then.

The player complained that after he gained a special feature, he was logged off from the casino, but not from the internet and after he logged back in, his advantage was gone. This was not the first time this kind of glitch happened to him, however, the casino blamed his internet connection and offered him a small compensation. Later on, the player still didn't have any solution to his issue. No more update.