Roby Casino - プレイヤーの引き出しが遅れています。

On 12/12/2024, I made two withdrawals of 500fr. However, as of now, my withdrawals are still processing despite 15 days having passed. I have tried to contact them multiple times, but their response is always the same: they say it's still processing and that they have a lot of work, so I need to wait. I don't think this is fair how they are handling the situation. Could you please help me?

Dal giorno 12.12.2024 ho fatto due prelievi da 500fr .....fino adesso i miei prelievi risultano in elaborazione nonostante sono passati ben 15 giorni...io ho provatoxa scriverli molte volte ma la loro risposta è sempre uguale...e in fase di elaborazione è che hanno molto lavoro e quindi devo attendere.....non mi sembra giusto come si stanno comportando ...mi potete aiutare gentilmente?

Dear Dome9999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.