Rocket Spin Casino - プレイヤーのアカウントは閉鎖されました。

My account was suddenly closed

and my winnings were not paid.

I have passed the KYC verification.

アカウントをいきなり閉鎖されて

勝利金を支払わない

KYCに合格している

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you accumulate your winnings with or without an active bonus?

Have you been informed about the reason for the account closure?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Welcome deposit bonus!

no

Under investigation/In progress That's the only answer I got. I was told it would be within 72 hours, but the withdrawal hasn't happened yet.

ウェルカム入金ボーナスでしました！

いいえ

調査中　取り組み中それしか回答がありません72時間以内と言われましたが出金もされません

Dear hirokann0525, is your casino account currently under investigation, preventing you from logging in?

Have you requested a withdrawal?

Can't login

I have requested

できないログイン

リクエストしてある