RollXO Casino - プレイヤーの撤退が遅れ、応答がありません。

Hi I’m fully verified. And the withdrawal was originally declined multiple times. But has been approved by customer service saying that it is now pending with accounts department. But now it hasn’t moved and customer service saying the same generic message and not responding with anything helpful. No reply from support@rollxo via email. I’ve found some similar reviews now looking into it and I’m afraid it may be a scam, which is disappointing as they have a fair few Aus/NZ "influencers promoting the site.

Hello Darnniii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RollXO Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Last time I spoke with them was 20 mins prior to writing this. Instant withdrawal is what is advertised. And some transparency would be good in the case if it is not going to be instant like it says.

fully verified for withdrawals was achieved yesterday so I could make the transaction. I was verified account days prior. Some was earned with deposits and deposits bonus’ but this was the first significant win in a number of deposits since creating the account.

Hello Darnniii,

As advised previously, withdrawals may take up to 14 days, especially if your account has just been verified.

Please let us know in case it would take longer to process it.

Awaiting your response.

Regards,

Nick