WinSpirit Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I had my account removed with my balance of $16, 746.07 which i fairly won on 24.12.24. I contacted the casino to get verified so i can begin withdrawing my funds and then the next few hours i would see a restriction for further betting placed on my account followed by an outright removal of it with my balance being wiped out and i was blocked from the site ultimately. Upon hours of communication with Winspirit, they notified me that i had another account and terms and conditions state only 1 active account can be used with this casino and my balance will be forfeited. That is a lie because after losing $20,000 3 months prior to my gambling session on the 24th of December 2024, i requested for that account specifically to be removed and deleted due to my poor experiences with this casino. I was told it was successfully removed. So I opened a new account based on the fact that i was told in email which i have proof of that it was removed. There was no mention that it would be kept, that if i want to re play that i would need to contact them but only a confirmation of account being removed. They kept my old account open without my consent since i told them to delete it which is illegal. I have the proof of my balance prior to my account being removed. I have the emails stating my original account was removed 3 months ago.

Hello yasinozdemir88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinSpirit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if you asked the casino if you can create a new account?
• Did you claim any bonuses on your first or your second account?
• When was the last time you spoke to the casino and what was it about?

Please note that it does not matter for what reason did you block your first account, you may never create a new one. You can only ask the casino to reopen the old one or ask them if you can make a new one. If the casino never did allow you to create a new one, you breached the casino rules and they had every right to confiscate any winnings generated.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.