Yukon Gold Casino - ユーコン ゴールド カジノでは、プレイヤーの賞金の受け取りが遅れます。

cecilia63

Visitor

1 minute ago

hi there.. i would like to file a complaint.. against yukon gold casino.. as they wont pay me my winnings.. i never had a problem before as it seems this is new.. i redeemed loyalty points which was 114.. so was winning.. tried to cash out at 300.. and than this issue came up.. i talked with their chat and they said.. (1st chat) said i had to play up to 3000 dollars than i can withdraw.. i said well ... it and played with the rest which brought me up to this amount..830.55 and the bonus balance went down to 84 dollars?? i am very confused.. plse help.. me get my winnings..thx ps.. i need it deposited into my son,s account.. which is on the withdrawl email..

Edited by author 

1 minute ago

Dear cecilia63,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Is it possible that there is a maximum cashout for winnings from the loyalty points?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

yes i have made all succesfull with drawls.. takes about 3 days to receive them.. but its good that way.. i,ve had no problems with them for anything.. just this time.. and not understanding of why.. right.. i dont think there is a maximum cash out for the loyalty points as u can see in that 1 pic.. where it says.. loyalty points needed.. to redeem.. i will message them again .. and get the pics of the convo for you.. today.. thx ..

hi i just sent the copy of the chat tonite with yukon gold.. its coming from my hotmail account as i added the complaint id with it.. so that is still me ok.. sorry about that as i 4got to switch over when i was transfering the pics..

Dear cecilia63, wagering requirements are rules set by casinos that tell you how much you need to bet before you can withdraw bonus money or winnings.

You earned loyalty points at Yukon Gold Casino and when you redeemed them, you started winning money. However, to withdraw those winnings, you need to meet wagering requirements. This means you have to play a certain amount of money before you can take out your winnings.

Have you been able to meet the wagering requirements mentioned by the live chat?

ok.. they never ever stated anywhere that i need to wager a certain amount to REDEEM or before i REDEEM my loyalty points of the 114 to play with( UNTILL ITS MENTIONED IN THE CHATS I SENT).. the 114. it was there.. so i played dif games on it (114) as i,ve played with my REDEEM points before and this has never been a issue till now when i. won money and than this happened.. the complaint issue at hand..!! i never play the bonus.. for this exact reason.. i,m sending the 1st set of chat with them to ur email.. quoting dif amount , so i feel something fishy is going on.. with the 2 dif quotes..talk soon.. PS.. on that 1st pic i sent.. thats all they show on their end.. no mention that u need to wager a certain amount requirement

Dear cecilia63, can you specify exactly which loyalty points you redeemed and where you found the loyalty points?

How did you learn about the loyalty points and their redemption process?

Were there any specific terms and conditions associated with redeeming those loyalty points?

sent resply to ur email

hi again apologies for the few emails.. as its the last 1 with the note and pics is the important 1 to read.. sorry about that