21bit Casinoのレビュー

Good Day de_sasterous,

Thank you for taking the time to share your concerns and feedback with us.

As mentioned on our Terms and Conditions: "Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available."

This is to ensure no illegal activity takes place on the account. You can find more information here: https://www.21bit.com/en/terms-and-conditions

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

At 21Bit Casino, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Kind Regards,
21bit Casino

Good Day kokonuts,

Thank you for your feedback.

We're delighted to hear that you appreciate our casino's games!

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
21Bit Casino

Good Day Jamilss,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

I'd love to look into your account and find out what happened. To do so, please send me the email address linked to your account.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Sincerely,
21Bit Casino

Hello Phoenixmerlin,

We truly apologize for answering you in English.

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our diverse game selection and fast payout services.

We understand that gambling experiences can be frustrating, and we want to assure you that our games are indeed regulated by a random generator to ensure fairness. However, as you rightly pointed out, gambling outcomes are fundamentally based on luck and chance. It's important to note that there are no guaranteed winning strategies in gambling.

We would like to suggest changing of gaming strategies and trying out games from various providers. Each game has its unique features, and experimenting with different options might enhance your overall experience.

Once again, thank you for choosing us as your gaming platform. We value your opinion and hope you continue to enjoy our diverse game offerings. If you have any questions or need assistance, our customer support team is here to help.

Sincerely, 21Bit Casino

Good Day Burnzy,

We are sorry to hear that you haven't had the best gaming experience.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Some general advice: Try to keep your bets relative to your deposits so as to provide you with more opportunities at getting to those free spin rounds and big jackpots. For example, depositing €50, and betting €10 per spin, will only give you 5 opportunities (without payouts) - this is not conducive to an extended gaming session.

Also, if a game is not offering decent payouts within the first few spins, try out a different game.
If you like, we will gladly review your account to see if we could offer any other advice. For this, we would need you to provide your email address, please.

At 21Bit, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Kind Regards,
21Bit Casino

Hello marco.halbers,
Thank you for providing your feedback about our casino.

We appreciate your positive remarks about our game selection and fair winning odds.
Our customer support team strives to provide excellent assistance to our players.

Regarding the withdrawal process, we understand your concern, and we want to assure you that the security and verification procedures are in place to protect our players' funds and maintain a safe gaming environment.
Also, as you know, the verification process is necessary for completing withdrawals. Verification is still required even if you no longer possess the card you used in the casino. Please note that cropped photos or receipts with incorrect or unclear reference numbers may result in document rejection by our payments team. However, we will guide you on uploading the documents correctly to ensure a smooth verification process.

Your comments are valuable to us, and we will continue to enhance our services to meet the expectations of our players. Don't hesitate to contact our support team with further questions or assistance.

Thank you for choosing our casino, and we hope you enjoy your gaming experience with us.
Sincerely, 21bit Casino

Hello jmg890,

Thank you for your wonderful review and for recommending our casino. We are delighted to hear that you have been enjoying your experience with us, and we greatly appreciate your positive feedback.

We have taken note of your feedback regarding the occasional appearance of the live chat window, and rest assured that we are continuously working on improving the user experience to make it even more enjoyable for you.

We are thrilled that you found our verification process fast and efficient, and it's great to hear that you have been enjoying our wide selection of games. Our dedicated support team is always here to assist you promptly and help in any way they can.

Once again, thank you for your kind words and for being a valued player at our casino. We look forward to providing you with many more enjoyable moments in the future.

Sincerely, 21bit Casino

Hello Smurfin123,

Thank you for taking the time to share your feedback with us!
We would like to apologize for such an experience that you had.

As you know, on the deposit page, there is a function that allows you to get deposit bonuses automatically. We would like to advise you to check it by this link: https://www.21bit.com/en-au/account/deposit
If that function is off, the account won't be getting a deposit bonus, therefore it can be added manually. Moreover, if the bonus code was put misspelled or with lower letters, or the required amount is less than the bonus requires - these are the most common reasons why the deposit bonuses don't come in. But don't worry, you will be educated on how to enable this bonus issuance.
Also, as indicated in the Terms and Conditions, the maximum winnings, as well as withdrawal limits for no-deposit free spins are 75 AUD. (GENERAL BONUS TERMS AND CONDITIONS, item 6).
https://www.21bit.com/en-au/terms-and-conditions

Ideally, it is recommended to use the same deposit method for withdrawals. This ensures a smoother and more convenient transaction process. However, there may be certain circumstances where you might be requested to use an alternative withdrawal method. Such cases could arise due to various factors, including technical limitations, regulatory requirements, or specific policies set by the platform or service provider.

We are always ready to oversee things deeper, and your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter. You may use the email - support@21bit.com or you're more than welcome to reach us via Live chat.
Our Support Team works 24/7.

Sincerely, 21bit Casino

Good Day Aroha,

Thank you for taking the time to share your concerns and feedback with us.

We are delighted to hear you are happy with the games and payment methods available.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

For future withdrawals, we offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Sincerely,
21Bit Casino

Hello, CAITLANMORRIS

Thank you for putting this together.
We are sorry to hear that you had such an experience.

To answer your concern, please keep in mind that our Terms and Conditions, with what you agreed to when you registered, have the article stating: "Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR/USD 7,5 AUD/CAD/NZD, 50 NOK, 600 JPY, 25 PLN, 100 MXN, 100 ZAR, 30 BRL". Larger stakes may let to result in the seizure of bonus assets, free spins, and any profits made with bonus money.
You can refer to this link for more information: https://www.21bit.com/en-au/bonus-terms

If you still have other questions or concerns, please reach out to us via live chat or with the next mail address: support@21bit.com

We are available 24/7.
Sincerely, 21bit Casino

Hello, Simikra20
We apologize for answering in English.

We are happy to know that you see us as a great casino.
Our primary priority is to do everything possible to see such reviews!

Wishing you a Four-leaf clover in your gameplay!
Sincerely, 21bit Casino

Hello, Bestquest_LA

Thank you for sharing your thoughts with us. Your feedback is extremely important to us.

Answering your concerns about the cash-out process.
As you know, passing the verification is part of the withdrawal process. Thus, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document which can cause a delay, but of course, we would inform you what needs to be corrected or the format the document should be.

We are grateful that you rated us 5 stars, and will do our best to make it even better.

Sincerely, 21bit Casino

Hello Merked777,

Thanks for your detailed feedback.
We are sorry to hear that you are having a hard time getting your winnings.
As you know, passing the verification is part of the withdrawal process.
Especially with the new cards/methods that were used recently, you would still need to verify it, as each method that was used for the deposit should be confirmed.
Yet, if the photo is clipped or the receipt you provided has an inaccurate or unclear reference number, our payments team will reject the document. Nevertheless, you will be instructed on how to upload it correctly.
Also, keep in mind that all payment methods operated should be confirmed as a license holder obligation.
We are always willing to overlook things more in-depth, and surely your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter.

Sincerely, 21bit Casino

Hello Adjokic97,

Thank you for taking the time to share your feedback with us!
We're happy to have you as part of our 21bit family :)

We wish you great gameplay!

Sincerely, 21bit Casino

Hello Whooky,
We appreciate you taking the time to share your feedback.
We are sorry that your experience was not as delightful as we hoped.
As you know, gambling is a game of luck without guarantees.
Yes, the more you play, the more opportunities you have to get to the Jackpot; however, it is still not guaranteed.
Some general advice: Try to keep your bets relative to your deposits to provide you with more opportunities at getting to those free spin rounds and big jackpots. For example, depositing €50, and betting €10 per spin, will only give you five opportunities (without payouts) - this is not conducive to an extended gaming session.
Also, if a game does not offer decent payouts within the first few spins, try a different game.
At 21Bit, we would like your experience with us to be exciting and fun - more about the entertainment. Please let us know if there is anything we can do to improve your experience.

Added 08/11/2022:
Thank you for giving us another chance.
We are sorry to hear that your luck hasn't changed since our last conversation.
There are certain games within the casino that has higher RTP (return to player) than others.
You would be able to find out what particular games you have won more on by getting in touch with our support team who are available to help you 24/7. This way you might find you have more luck in these games.
If there's anything else we can check for you, please feel free to let us know.

Sincerely, 21bit Casino

Hello AllenKornoly,

Thank you for your feedback.

We're sorry to hear you are having issues with your gaming account.

We would like to look into this for you. To be able to do so, please provide us with your email address.
You may contact us via live chat. So our support team can assist you faster, please send a screenshot of what you see on your account when accessing the payment page of your account.

Sincerely, 21bit Casino

Hello Chris187,

I'm sorry you didn't have the best time in our casino.
You are correct; gambling is a game of chance with no assurances. Yes, the more you play, the more significant opportunities you have of winning, but it is still not guaranteed.

As a player, if a game does not provide substantial winnings during the first few spins, I switch to a different game.

Also, when you signed up with our casino and accepted the terms and conditions, where it was stated that:
"All bonuses (unless otherwise specified) need to be wagered 45 times before the funds can be withdrawn."

"Maximum win resulting from loyalty free spins and maximum withdrawal is €50, $50, AU$75, C$75, NZ$75, 500 kr, 250 zł, 250 R$, 6,000JPY"

You can review the full bonus terms and conditions on this link: https://www.21bit.com/en/bonus-terms

Furthermore, if you prefer, we would gladly evaluate your account to see if we can offer any other suggestions. Could you please supply your email address for this?

We at 21bit want your experience with us to be exciting and enjoyable - more about the entertainment. Please let us know if there is anything we can do to improve your experience.

Sincerely, 21bit Casino

Hello Peppi,

Thank you for such great feedback!
By the way, we are constantly adding new games - feel free to check on our website :)

We wish you wonderful gameplay!

Sincerely, 21Bit Casino

Hello Bufalo42,

Thank you for taking the time to share your feedback with us!

We're happy to know you're enjoying your experience with 21bit :)

We wish you wonderful gameplay!

Sincerely, 21Bit Casino