6ヶ月前
確かにあなたの言いたいことは理解できます。
いつでもお手伝いさせていただきます。またいつでもお気軽にお越しください。そうですよね?
I understand your point, for sure.
We are glad we can help any time. Surely come back whenever you need to. Right?
確かにあなたの言いたいことは理解できます。
いつでもお手伝いさせていただきます。またいつでもお気軽にお越しください。そうですよね?
I understand your point, for sure.
We are glad we can help any time. Surely come back whenever you need to. Right?
こんにちは、Casinoguruさん。質問があります。私は、7月15日に始まり8月15日に終了したAmerioウェブサイトのトーナメントに参加していました。私の質問は次のとおりです。トーナメントは9月15日に終了しましたが、トーナメントの日付をさらに30日間延長できますか。 


Hello Casinoguru I have a question, I was participating in a tournament on the Amerio website that started on July 15 and ended on August 15, my question is the following can they extend the date of the tournament for another 30 days, because now the tournament ended on September 15.


Olá Casinoguru estou com uma dúvida, estava participando de um torneio no site Amerio que se iniciou em 15 de julho e termino 15 de agosto, minha dúvida ė a seguinte eles podem prorrogar a data do torneio para mais 30 dias, pois agora o termino do torneio foi para 15 de setembro.


たとえば、私はすでに 4 月 1 日から 4 月 30 日まで開催された、Spellwin の Web サイトでのトーナメントに参加しました。私は 3 位になり、トーナメントの開始時に説明された日付に終了し、日付は延期されず、翌日に賞金が入金されました。 
I've already taken part in a tournament on the spellwin website, for example, which ran from April 1 to April 30. I came third, and it ended on the date that was described at the beginning of the tournament, they didn't postpone the date, and they credited the prize the next day.
Já participei de torneio por exemplo no site spellwin que dizia de 01 de abril a 30 de abril, fiquei em terceiro lugar, e encerrou na data que estava de descrita no começo do torneio, eles não adiaram a data, e creditaram o prêmio no dia seguinte.
アメリオゴールドラッシュトーナメント開始時の規約
The terms at the start of the Amerio Gold Rush tournament 
Os termos no início do torneio Amerio Gold Rush 
残り2分54秒でプリントアウトを取り、トーナメントは終了しました。 


I took the printout with 2 minutes, 54 seconds left and the tournament finished.


Tirei o print faltando 2 minutos, 54 segundos e o torneio finalizado.


こんにちは。そのようなことは起こるべきではないようです。少なくとも、私はまだそのようなことは見たことがありません。お送りいただいた情報と利用規約から判断すると、トーナメントの延長については何も言及されていませんでした。少なくとも、そのような記載はどこにもありませんでした。
なぜそうしたのか説明するよう彼らに求めましたか?
Hi, it seems that something like that shouldn't happen, or at least I haven't seen it happen yet. Based on what you sent and the terms and conditions, there was no mention of the tournament being extended, or at least nothing where it would be stated.
Did you ask them to explain why they did that?
こんにちは、ヤロスラフ。私が情報を要求したとき、彼らはそれが関連部門に送信されたと言います。 

Hi Jaroslav when I request information they say it has been sent to the relevant department

Olá Jaroslav quando solicito informações eles dizem que foi enviado ao departamento relevante

すぐに答えが得られるだろうと言われています。
They say I'll have an answer soon.
Dizem que terei uma resposta em breve.
それでは返答を待ちましょう。
そうでなければ、トーナメントは通常通り続行されますか?
So let's wait for a response.
Otherwise, the tournament will continue as normal?
彼らは私に答えてくれず、担当部署に転送したとだけ言うのですが、私は公に苦情を申し立てました。
They don't give me an answer, they just say it's been forwarded to the department responsible, but I've opened a public complaint.
Não me dão resposta, dizem apenas que que foi encaminhado ao setor responsável, mas eu abri uma reclamação pública.
さて、ヴェロニカが何を解決できるか、そして何が起こるか待ちましょう。
カジノ側が応答した場合は、必ずお知らせください。
Well, let's wait what Veronika can solve and what will happen.
If the casino happens to respond, be sure to let us know.
ヴェロニカは、できることはあまりない、すべてのトーナメントに条項があると思っていた、スペルウィン カジノを例に挙げて答えました。 
ヴェロニカの返事:
ご返信いただき、また問題の詳細をご提供いただきありがとうございます。
トーナメントが予告なく延長されたのは、特に優勝のチャンスがあったにもかかわらず、どれほどフラストレーションを感じられたことか、深くお察しいたします。残念ながら、トーナメントはプロモーションとみなされており、カジノは利用規約に、独自の裁量でプロモーションを変更、延長、あるいは中止できる条項を盛り込むことがよくあります。これはユーザーにとって非常に不快な体験となるだけでなく、これらの主張を理由にカジノに異議を唱えることもできません。
したがって、カジノに対し、トーナメント賞金を期限前に支払うよう要求する根拠がないため、お客様の苦情は却下いたします。ただし、この運営業者については細心の注意を払い、プレイヤーの権利がより保護されている、セキュリティ評価の高い、規制の厳しいカジノでのみプレイすることを強くお勧めします。公正で信頼できるカジノであれば、このような変更にも明確かつ責任を持って対応します。また、Amerio Casinoは適切なライセンスを取得せずに運営されており、現在、当社のウェブサイトでのセキュリティ評価は5.4と、非常に低い水準であることにご注意ください。
この件に関してこれ以上のサポートができず申し訳ございませんが、上記の情報が今後より安全な選択を行う上でお役に立てれば幸いです。
Veronika answered that, there's not much you can do, I thought all tournaments had a clause, I took an example from the Spellwin casino.
Veronika's reply:
Thank you for your reply and for providing us with more details about your problem.
I understand how frustrating it must have been to see the tournament extended without warning, especially since you were in a good position to win. Unfortunately, tournaments are considered promotional features, and casinos often include clauses in their Terms and Conditions that allow them to change, extend or even cancel such promotions at their own discretion. While this creates a very bad experience for the user, it also means that we cannot challenge the casino on the basis of these arguments.
We therefore reject your complaint, as we have no grounds to demand that the casino pay out the tournament prize before the deadline. However, we strongly recommend that you exercise extreme caution with this operator and consider playing only at well-regulated casinos with a higher security rating, where players' rights are better protected. A fair and reliable casino would handle such changes clearly and responsibly. Please also note that Amerio Casino operates without a proper license and currently has a security rating of 5.4 on our website, which is quite low.
We're sorry we can't help you more in this particular case, but I hope the above information will help you make safer choices in the future.
Veronika respondeu isso, não tem muito o que fazer eu achava que todos os torneios teriam clausula, tirei um exemplo do cassino Spellwin.
Resposta Veronika:
Obrigado pela sua resposta e por nos fornecer mais detalhes sobre o seu problema.
Entendo como deve ter sido frustrante ver o torneio prorrogado sem aviso prévio, especialmente porque você estava em uma boa posição para vencer. Infelizmente, os torneios são considerados recursos promocionais, e os cassinos frequentemente incluem cláusulas em seus Termos e Condições que lhes permitem alterar, prorrogar ou até mesmo cancelar tais promoções a seu próprio critério. Embora isso crie uma experiência muito ruim para o usuário, também significa que não podemos contestar o cassino com base nesses argumentos.
Por isso, rejeitamos sua reclamação, pois não temos fundamento para exigir que o cassino pague o prêmio do torneio antes do prazo estabelecido. No entanto, recomendamos fortemente que você tenha muita cautela com este operador e considere jogar apenas em cassinos bem regulamentados com uma classificação de segurança mais alta, onde os direitos dos jogadores são mais protegidos. Um cassino justo e confiável lidaria com tais mudanças de forma clara e responsável. Observe também que o Amerio Casino opera sem uma licença adequada e atualmente possui uma classificação de segurança de 5,4 em nosso site, o que é bastante baixo.
Lamentamos não poder ajudá-lo mais neste caso específico, mas espero que as informações acima ajudem você a fazer escolhas mais seguras no futuro.
それは残念ですね。
残念ながら、そうであれば私たちにはもう何もできることはありません。
彼女が言ったように、ユーザーエクスペリエンスとしては不快で、私自身も関わりたくありません。もし彼らが勝手にルールを決めれば、将来もそうなる可能性が高いでしょう。
あなたにできる唯一のことは、トーナメントの「終わり」に勝ちの立場にいることを期待するか、そこでプレイをやめることです。
正直なカジノなら、プレイヤーにそのような変更を伝え、その理由を説明するはずです。これはかなり不公平ですが、Veronikaさんがおっしゃったように、私たち側では解決できません。🙁
I'm sorry to hear that.
Unfortunately, if that's the case, there's nothing more we can do about it.
As she said, it's not a pleasant user experience, and I wouldn't want to get involved in it myself. If they make the rules as they please, that's probably how it will look in the future.
The only thing you can do is hope that you'll be in a winning position at the "end" of the tournament or stop playing there.
In my opinion, an honest casino would communicate such a change to its players and explain why it made that decision. This is quite unfair, but as Veronika said, it's unsolvable on our part.🙁
こんにちは、ヤロスラフさん。リスクは承知していますし、もうそのカジノには入金しません。トーナメントに関しては、永遠に終わらないと思っていますが、もし終わってしまったら、自分が有利な立場にいることを願っていますし、カジノ側が誠実で、トーナメントの賞金をきちんと支払ってくれることを願っています。
ありがとう。
Hi Jaroslav, yes I'm aware of the risk and I'm not depositing in that casino anymore. Regarding the tournament, I don't think it will ever come to an end, but if it does I hope I'm in a good position and the casino is honest and fulfills the tournament's prizes.
Thank you.
Olá Jaroslav sim estou ciente do risco e não estou depositando mais nesse Casino, com relação ao torneio eu acho que ele nunca chegará ao final, mas se chegar eu espero que eu esteja numa posição boa e o Casino seja honesto e cumpra as premiações do torneio.
Obrigado.
トーナメントが終わったら教えてください。優勝できたなら嬉しいですし、少なくとも賞品がもらえたかどうかもわかります。🙂
Let me know when the tournament is over and if you managed to place in the winning spots, I'll be happy and at least we'll see if you got a prize.🙂
このカジノは廃業したようで、チャットも機能しなくなりました。
I think this casino has gone out of business, even the chat no longer works.
Acho que esse Casino encerrou as atividades, nem o chat funciona mais.
トーナメントが終了し、残り1日の時点で私は2位でした。1位は31位で、私は32位でした。トーナメントは上位30名にのみ報酬が与えられるため、24時間以内に30ボットが整理され、誰にも報酬を支払うことなくトーナメントが終了しました。
彼らの見事な手腕だ。
The tournament ended and I was in second place with 1 day to go, the first place was in position 31 and I was in position 32, the tournament only rewards the top 30, so in 24 hours they sorted out the 30 bot and closed the tournament without having to pay anyone.
A masterstroke by the guys.
O torneiro terminou eu estava em segundo faltando 1 dia para terminar, o primeiro lugar ficou na posição 31 e eu ma posição 32, o torneiro só premia os 30 primeiros colocados, então em 24 horas eles arrumaram os 30 bot e encerramento o torneio sem precisar pagar ninguém.
Jogada de mestre dos caras.
トーナメントが終了し、残り1日の時点で私は2位でした。1位は31位で、私は32位でした。トーナメントは上位30名にのみ報酬が与えられるため、24時間以内に30ボットが整理され、誰にも報酬を支払うことなくトーナメントが終了しました。
彼らの見事な手腕だ。
The tournament ended and I was in second place with 1 day to go, the first place was in position 31 and I was in position 32, the tournament only rewards the top 30, so in 24 hours they sorted out the 30 bot and closed the tournament without having to pay anyone.
A masterstroke by the guys.
O torneiro terminou eu estava em segundo faltando 1 dia para terminar, o primeiro lugar ficou na posição 31 e eu ma posição 32, o torneiro só premia os 30 primeiros colocados, então em 24 horas eles arrumaram os 30 bot e encerramento o torneio sem precisar pagar ninguém.
Jogada de mestre dos caras.
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受信フォルダーを確認し、下記メールアドレスへ送られたリンクをクリックしてください。
[email protected]
リンクは72時間で無効化されます。
迷惑メールフォルダーやプロモーションフォルダーをご確認していただくか、下記のボタンをクリックしてください。
確認用Eメールが送信されました。
受信フォルダーを確認し、下記メールアドレスへ送られたリンクをクリックしてください。 [email protected]
リンクは72時間で無効化されます。
迷惑メールフォルダーやプロモーションフォルダーをご確認していただくか、下記のボタンをクリックしてください。
確認用Eメールが送信されました。
まもなくカジノのウェブサイトへ移動します。しばらくお待ちください。広告ブロックソフトを使用している場合は、その設定をご確認ください。