Sirwin Casino - 一般ディスカッション (3ページ)

I read discussions and reviews and see that many people are facing problems with withdrawing funds.

I've been trying to withdraw money for over a week. Every withdrawal request I make is cancelled and I get a notification saying "Your game content is under review by the risk department."

I don't even understand that it's possible to check for so long. They didn't even ask for documents for verification.

this is such a sad experience

I wrote a complaint, I hope they will help me sort it out

читаю обсуждения и отзывы и вижу что многие сталкиваются с проблемой вывода средств.

больше недели я пытаюсь вывести деньги .каждый мой запрос на вывод отменяют и присылают уведомление "Your game content is under review by the risk department."

я даже не понимаю что можно проверять столько времени. они даже документы для проверки не запросили.

вот такой печальный опыт

написал жалобу, надеюсь мне помогут разобраться

Hi, this means that your gameplay is controlled by the casino or it is up to the game provider. So until they know if everything was OK, they probably have nothing to tell you. I would try to wait a few more days and see if you hear from them or not. Our team will of course try to help you, but they will probably also wait for the results of the investigation.

Did you play with any bonus here? 

No, I didn't take any bonuses.

10 days without a response. I understand everything, of course, but if such checks occur, then they should know the maximum investigation time. They should have this regulated time spelled out. I didn't find anything like that in the terms and conditions!!

нет, никаких бонусов я не брал.

10 дней без ответа. я конечно все понимаю, но если такие проверки встречаются, то они должны знать максимальное время расследования. у них должно это быть прописано регламентируемое время. В условиях и положении я ничего подобного не нашел!!