Yakuzabet Casino - 一般ディスカッション (4ページ)

Finally got paid after more than 2 weeks...

Used every excuse there is in the book for them to finally pay. Be careful when you win big here they will take forever.

Thanks for all involved will keep you posted for any irregularities while I continue testing this casino.

Dear holoik83,

Thank you for reaching out and expressing your concerns.

After thoroughly investigating the matter, we have determined that there was no violation of casino rules on your part. As such, we will be refunding your wallet balance of 8364.89 TRX.

We deeply regret any trouble or inconvenience this situation may have caused and appreciate the detailed information you provided. Your input has helped us gain a clearer understanding of the issue and the sequence of events, enabling us to resolve this fairly.

Kindly check your balance to confirm the refund. Our goal is to ensure a transparent and fair gaming environment for all our players. We will continue to improve our services and processes to avoid similar misunderstandings in the future.

Thank you for your patience and trust. If you have any further questions or concerns, feel free to reach out.

Best regards,

Kaylynn

Dear holoik83,

Thank you for your patience, feedback, and continuous support despite our shortcomings. We apologize for the delay, which was due to necessary verification processes to ensure secure transactions and compliance. We’re working to streamline these steps to avoid future delays.

If you experience any further issues or have additional concerns, our support team is always here to assist you directly. We value your continued trust and feedback as we strive to provide a better experience for everyone.

Best regards,

Kaylynn

Oh I'm glad it turned out well. I also firmly believe that the verification of the whole situation has slowed it down and that everything will be faster in the future. When you have new experiences, feel free to let me know. 

I wish you the best of luck and fingers crossed in everything you do. ☘️🤞

I am reaching out once again regarding the unreasonable confiscation of my funds and the lack of response to my previous inquiries.

On 12 December 2024, at 22:33, my withdrawal of 324 TRX from rakeback winnings was confiscated. The reason provided was that I allegedly played a non-slot game (Hi-Lo) with bonus funds. However, rakebacks and cashbacks are loyalty rewards, as clearly stated on your Terms and Conditions page, and they come with zero wagering requirements. This means they are not classified as bonus funds and, therefore, should not be subject to the "slot-only" game restrictions. I have explained this to your customer support team but have yet to receive any resolution or clarification.

None of the real wager-free casinos would limit the player's choice of games on a zerro wager bonus too.

Additionally, I seek clarification on why your casino advertises itself as "wager-free" when this does not appear to be the case. Your bonuses come with wagering requirements that include both the deposit and the bonus amount. True wager-free casinos do not impose such conditions, nor do they regulate players' choice of games when using bonus funds, as bonuses in such casinos are treated as cash. This inconsistency between your claims and actual practices creates confusion and, worse, results in fund confiscations that unfairly harm players.

Furthermore, I did not receive the advertised cashback this Monday, despite incurring significant losses:

1727 TRX

2 mBTC (Bitcoin)

44.44 DOGE

I request a clear explanation and immediate resolution regarding:

The confiscation of my 324 TRX withdrawal.

The misleading claim of being a wager-free casino.

The missing cashback for my recent losses.

I look forward to your prompt response and a fair resolution to these matters.

If you want the casino to reply as soon as possible, it would be best to use the "reply" button on their post. The casino will be notified that you have written to them. 

I see you have a few problems and basically all of them are related to bonuses. But until the casino has commented on what you wrote, I guess it's hard to find out why this happened. 

As for the confiscation, so they took all your money based on the fact that you played something other than slots, yes? Did you check if they have something like that in Terms? 

As for the cashback that you should have got, I know that in some casinos it's like you get it for the next weeks or something like that, did you also look at what information is written about it and when you get the cashback from your losses? 

Dear Holoik83,

Thank you for reaching out. We have thoroughly reviewed your concerns and would like to provide clarification.

Loyalty Rewards and Bonus Terms

As stated in our Bonus Terms and Conditions, all issued bonuses, including loyalty rewards, are subject to certain conditions. Specifically, it is clearly mentioned at the top part of the page that:

"Any issued bonuses can only be used on slots and are by default limited to a maximum bet of 5 USD/EUR or equivalent."

This policy ensures fair play and aligns with our commitment to responsible gaming.

Clarification on "Wager-Free" Offers

Our casino's claim to be "wager-free" reflects our unique business model. Unlike other platforms, we do not impose extensive wagering requirements on our bonuses. In compliance with the Money Laundering Prevention Act, all bonuses must be wagered at least once, which is explicitly stated in our terms. This minimal requirement ensures compliance with legal standards and fairness for all players.

Comparing us to other casinos is subjective, as each operates with its own policies and practices. We encourage all players to carefully review our terms before participating in promotional offers to avoid misunderstandings.

Fairness in Gaming

We believe in creating a balanced and enjoyable gaming environment. While we strive to maintain fairness by implementing transparent policies, we kindly ask players to reciprocate by adhering to the rules set forth in our terms and conditions.

If our policies or rules do not meet your expectations, we respect your decision to discontinue using our services at any time. Thank you.

Best regards,

Kaylynn

Yakuza.bet

You are not really answering my questions.

Rakebacks and cashbacks are not a bonuses. The word back mains you are giving back of what I paid.

Your definition of No wager does not make sense. Yes I agree with the AML policy of wagering 1x what you deposit. However, for a bonus to be wager free it should not even include a 1x wager limit. The way your bonuses are is a 1x wager bonus and not wager free! How could a casino not understand this? Are you kidding me that a 1x wager bonus is wager free? lol

You also neglected my cashback question.

Don't waste your time, it is not worth it. they did the same with my funds.

Then we should expose them of what they truly are for the community.

So far I see a casino not even knowing what their own terms mean and false advertising about no wager bonuses.

How did they even get licensed?!

Dear Holoik83,

Thank you for reaching out to us. We have carefully reviewed your concerns, and here is a detailed update:

1. 324 TRX Deduction

On 2024-12-12 at 14:33:28, 324 TRX was deducted from your account under the suspicion that you had used a deposit bonus to play non-slot games. Upon receiving your appeal, we thoroughly rechecked the system and confirmed that the funds in question originated from rakeback rewards, which are unrestricted and can be used on any game.

As a result, the 324 TRX was returned to your account on 2024-12-13 at 07:10:48 UTC. We apologize for any inconvenience caused during this process.

2. Cashback Issue

Regarding your cashback for this Monday, we identified a system issue and promptly reported it to Softswiss technical staff. They have since resolved the problem and confirmed that the cashback has been processed. Kindly check your wallet to ensure receipt.

Your cashback calculation is as follows:

Losses:

2 mBTC (Bitcoin): 768.73 TRX

44.44 DOGE: 61.09 TRX

TRX Losses: 1728.78 TRX

Total Losses: 768.73 + 61.09 + 1728.78 = 2558.6 TRX

Cashback Calculation (Chimpira Level):

2558.6 TRX × 0.03 = 76.74 TRX

This amount has now been credited to your wallet.

We value your understanding and sincerely apologize for any inconvenience caused. Kindly check your wallet balance for the credited balance. If you have further questions or need assistance, please do not hesitate to contact us.

Best regards,

Kaylynn

Yakuza.bet