Hello, Samsam213!

My name is Nancy, and I’m a representative of 21 Bit Casino. It’s a pleasure to meet you!

First of all, thank you for taking the time to share your feedback and raise your concerns. We truly appreciate it, as it helps us improve our services.

I completely understand your frustration regarding the delay with your withdrawal. I just wanted to clarify that the process took longer than usual because your account was closed due to responsible gambling measures. As a result, we needed additional time to ensure the transaction was handled properly and in accordance with our procedures.

After carefully reviewing your communication with our support team and checking your account details, I can confirm that your withdrawal request of €160.05 was approved and sent to your bank account on July 22nd at 12:26 UTC.

Please note that the processing time for such transactions depends on bank procedures and typically takes 5–7 business days. I can confirm that the transaction was fully completed on our side.

We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding.
Also, thank you so much for such great communication, as it helped a lot!

Anytime you need anything, let me know, and please keep me posted about the transaction status. I hope it will reach your account as soon as possible!

Best regards,
Nancy
Customer Support Representative