SpellWin Casinoのレビュー

Dear wannanerd,


First of all, congratulations on your win — such a big win is a fantastic achievement, and we’re genuinely glad you had that moment of success. That said, we’re truly sorry to hear that your overall experience at Spellwin wasn’t a positive one.

Regarding the withdrawal process, we understand how important timely payouts are to players. According to our records, a portion of your winnings was successfully withdrawn shortly after your account verification was completed, as outlined in our Terms and Conditions. While we do have withdrawal limits in place, we strive to keep them fair and transparent. Given our standard limits, processing a win of that size technically cannot take as long as described. These limits and processing times are clearly outlined in our Terms and Conditions and are available to all players prior to registration, ensuring transparency from the very beginning. We regret that this process felt unnecessarily slow or restrictive on your end.

On the matter of account closure, we’re sorry if our responses came across as unhelpful or dismissive. Our support team follows an empathetic approach in each situation, especially when players express dissatisfaction or consider leaving. In such cases, we try to better understand the concerns and offer possible solutions to improve your experience with with out casino. We’re sorry to hear that you found these responses unhelpful — our intention was never to delay or avoid your request, but rather to handle it with care and respect. Your account has since been closed as requested, and we respect your decision.

We’re truly sorry that your experience didn’t reflect the level of service we strive to provide. We appreciate your feedback and wish you all the best in the future.


Regards,
SpellWin Casino Team

Dear unabletoeattherice,

Thank you for sharing your feedback, it's great to hear you’ve enjoyed the selection of games at SpellWin!

Regarding your comments on the bonus terms, you’re absolutely right — bonus promotions can include certain conditions, such as a maximum withdrawal limit, wagering requirements, or bet limits. All of these details are always outlined in our Bonus Terms and Conditions and are available to every player even before claiming or activating any bonus. We prioritize full transparency with our players and never hide such details.

That said, multiplying your deposit by 5 is still a fantastic result, and we sincerely congratulate you on your win! 🎉 We look forward to seeing you play and win even more at SpellWin Casino — especially without any restrictions when playing with your own deposited funds 😉

Wishing you the best of luck in your future games! 💸

Kind regards,
SpellWin Casino Team

Dear JarmoM,

Thank you for sharing your thoughts regarding your experience with SpellWin Casino. We’re sorry to hear that you’ve encountered concerns, and we’d like to clarify some important details to avoid any misunderstandings.

When registering on our platform, all players are required to confirm they have carefully read and agreed to our Terms and Conditions by checking the appropriate box. These terms provide full transparency about our verification procedures, including the documents that may be requested, and the 3x wagering requirement applied to all deposits. This policy is in place to comply with Anti-Money Laundering regulations, which we take very seriously.

Additionally, we offer responsible gambling tools, which can be easily activated at any time through our live chat support. Our team is ready to assist with setting limits or self-exclusion if requested.

Concerning your account closure request, after reviewing our records, we can confirm your account was closed by our support team shortly after we received your email request. Whether to keep your account open or to close it is always entirely your decision, and we make sure to respect and act on such requests promptly.

While we regret that your experience did not meet your expectations, we appreciate you bringing your concerns to light. We wish you luck in all your future gaming experiences!

Warm regards,
SpellWin Casino Team

Dear mpstefanovv,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.

We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.

Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.

We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.

Sincerely,
SpellWin Casino Team