I'm leaving a review here having had a justified complaint which resulted in a lot of points against Whamoo being listed here.
During the verification process, I had to visit Bank of Ireland twice to get statements that were stamped by the bank. They rejected the first lot without giving any decent reason, and then they rejected / told me there was discrepancies identified in my documents. This was obviously in bad faith as I don't see I could obtain a more legitimate source of information than having a branch stamp each of my statement pages to verify their authenticity.
I did register a complaint with the ADR, which has been rejected as they claim I didn't register a complaint directly with Whamoo first. I tried, but since they refused to engage and clearly were intent on not paying my winnings, I had no choice but to then bring a dispute via casino.guru
Since Whamoo won't engage with me, or Casino.guru, and the ADR won't accept a complaint without Whamoo's complaints process first being followed, I'm in a chicken and the egg scenario which has meant my winnings have gone unpaid. I reached out to their payments verification team several times to register my dissatisfaction over a period of a couple of months but I never heard back. Customer support confirmed on more than one occasion that the matter had been escalated.
If you're a high roller and thinking about playing somewhere, don't make it Whamoo or any of their casinos. Just play somewhere that doesn't want you to get your bank statements stamped then reject them anyway, and then refuse to talk to you.
There are loads of great casinos out there instead.
苦情に直接対処することを拒否した
Refused to engage with a complaint directly
Casino.Guruとの適切なやり取りを拒否
Refused to engage properly with Casino.Guru
指定された支払い確認メールが応答しない
Payments verification email given does not respond
しかし、あなたは代替紛争解決機関である MADRE に連絡したようです。ADR はあなたの苦情の主題を決定し、マネー ロンダリング規制に基づいて私たちの行動が正当であると判断しました。勝っても負けても、プレイヤーが望む簡単なゲーム プレイの結果が全員得られたわけではありませんが、ADR から公式の結果としてすでに受け取っているもの以外に、私たちがここで付け加えることはありません。
ではごきげんよう。
Hi devscott87,
Thank you for your review.
I am sorry to hear that you didn't have the great experience with your account that we want our players to have.
We didn't receive an official complaint from you to respond to, but I've checked your account out further to this review. It seems we asked you to verify your account before processing a withdrawal - pretty standard practice. There were discrepancies between documents you sent us (both with the data on your account, and the documents between themselves). So we asked you for extra documents (as AML law tells us to). Unfortunately, our verifications team still had substantial reasons to suspect that some of the documents provided were not genuine. As a result, your account was closed and winnings voided.
There are limits with what we can share here publicly (versus if you'd followed our Complaints Procedure and submitted a complaint to us: https://whamoo.com/complaints), which may be why the dispute wasn't solved in our favour here due to our inability to share sensitive information with the forum.
However, it seems you contacted MADRE, an alternative disputes resolution entity. The ADR decided on the subject matter of your complaint and found our actions justified based on money laundering regulations. Despite us not all getting the outcome want with our players of easy game play, win or lose, there's nothing for us to add here that you haven't already received as an official result from the ADR.
very bad casino, I won €150 in a tournament and when they put the money in my account, the conditions were that I should play €7,500 with this money, and when I turned €7,500 from €150, I contacted the agent, how can I not withdraw €1,000, which I played them, I got the answer that the €150 I got from the tournament is worth nothing and that I have to deposit the money, hello. o k I deposited €30 again and the same thing again, the agent asks for money again, I have €800 in my account and they tell me that it will be deleted .. don't play here
I'm sad to hear that your opinion about Whamoo has changed so much from last week when you were very happy after cashing out winnings with ease.
Casinos do things differently, but we make sure we're very clear with our bonus rules and in explaining how wagering works. We know it's not for everyone, but lots of people love it because they have the chance to unlock even more winnings, just by playing how they were going to anyway. You got the €150 Bonus after opting in to our tournament, and a 50x wagering requirement for placing 7th in a 10 cent wager tournament, with uncapped winnings/cash out, we feel is pretty competitive.
I'm sorry you are disappointed with your most recent experience and we would never ask you to deposit money you don't want to. I've checked through all of our conversations and I can't see anyone telling you that the bonus would be deleted, please share this with us in case you contacted us whilst you weren't logged in and I've missed it somehow.
I hope that we can get back on track and would welcome any feedback you have for improvements, and will make sure it gets to the right people.
I look forward to hearing from you and hope that we'll be sailing smooth again soon.
Would have liked to give 5 stars but this casino is far from it. In itself it's ok good deposit methods, large selection of games no restrictions bonuses are ok requirements are unacceptable. I also think it's bad and that's a very important point, that this casino is very stingy. Fun and excitement is not offered, it gets very boring very quickly. I will not recommend the casino to anyone.
Hätte gerne 5 Sterne gegeben, jedoch ist dieses Casino sehr weit entfernt davon. Ansich ist es ok gute Einzahlungsmethoden, große Spieleauswahl keine Einschränkungen Bonis sind ok Anforderungen sind inakzeptabel. Schlecht finde ich auch und das ist ein sehr wichtiger Punkt, dass dieses Casino sehr geizig ist. Spaß und Spannung wird nicht geboten, es wird sehr schnell sehr langweilig. Ich werde das Casino nicht weiter empfehlen.
