WinPort Casinoのレビュー

I started playing at this online casino and loved it. It's the only online site I play on and 6 months later, I have made it to the "fearless wayfarer" level. Their customer service is spot on. VIP Account Managers are friendly and create awesome custom bonuses. The games are entertaining. However, there is one thing that has caught my attention recently, in a negative way. I had never completed a withdrawal transaction until last week. After my balance fell to $2500, I decided to cash out using bitcoins. Winport Casino has a maximum withdrawal limit of $2500 per week when using bitcoin. According to the site, funds can appear in your wallet after 2-3 business days. I submitted my request on Saturday, so I wasn't expecting anything until Thursday (today). Well, yesterday I received notification of a bitcoin deposit equivalent to $1000. I knew it was from Winport because my zero balance was now $1500. I contacted an agent via chat and was told management can split payments into smaller parts without notice. I was baffled because my payout request was not over the maximum allowed per week. Of course I asked why and this is what the agent said:
We split the funds, as it is much safer to send small parts of it, every week, than send a big amount per our transaction. Also, some BTC providers or any other payment channels may apply some fees if the amount of the transaction is big. Since we care about our customers, we choose the best way for you. Our finance department is always choosing the most efficient, fastest, and safest ways for our customers, you.
A cashout of $2500 that could have been paid in a single transaction, will now be paid out in three separate transactions, which means three weeks. The finance department operates during business hours and processes one transaction per player at a time. It is not fast or efficient, and it is clearly not in the players' needs or interests.

This casino had the highest deposit fees I’ve ever seen. My deposit ended up being below the minimum for the promo I entered, even though I added two plus dollars to compensate and I always end up having extra. Not here. I had to wait a long time in chat to get someone to manually give me the deposit bonus. There was another promo attached with it for a $25 chip, but they wouldn’t give it to me because my deposit was a dollar below, again, because of their fees. They say they don’t have fees, but I beg to differ. Wouldn’t give me a lousy chip because their fees took me under the minimum and the playthrough was astronomical anyway. They should’ve opted to give it me. Especially being a new depositor there. I will never go back. The games aren’t great and don’t pay a THING. I didn’t have fun there.

I liked Winport because of their game selection. Their bonuses were good and if not for their payout process I would play there. I submitted all their forms for the Kyc process cbefore depositing any money. If they make the process long and complicated I don’t play there.
On the site they were all approved. Deposited numerous times before winning enough to try to make a withdrawal.
They said I couldn’t because I had not completed the kyc process I needed to verify the btc address I sent them was correct, even though it showed it was approved.
Ok no problem, I did that. It took 3 days for them to approve it. Then I could request a withdrawal. Requested 750.00, they show a 2500 withdrawal limit. 7 days later they finally say they have sent 250. They informed me their terms say they can break it into smaller sums. I now have to make another request for a withdrawal which I did 5 days ago and still have not received anything else.
I play a lot online and there are too many sites that pay you immediately or within 48 hours and make their terms and procedures upfront and easy to see. It isn’t worth it to play at a site like this.

If I could I would give them minus zero stars. I received an email for me to join. I joined up and then found myself blocked. I contacted chat service and they said the system blocked me from signing up. I asked why but I couldn't get a straight honest answer from them. I waited a few weeks and contacted chat service again. I asked why I cannot play here and she said I just opened your account. Great, so I went to the deposit page and there were no options to deposit. No credit card, no bitcoin nothing!
I contacted chat service again and they said they were updating there deposit options. So I said if I have no deposit options then how does anyone deposit and play here. How could the casino function? The next day I was blocked from logging in again.
What a joke of a casino.