EUcasinoのレビュー

ドイツのプレイヤーは EUSpielothek によってアカウントをロックされ、入金が確認されたにもかかわらず、ゲームプレイと引き出しが禁止されました。彼女は必要な書類をすべて提出し、エスカレーション通知を受け取りましたが、1 週間以上も返答がなく、1,750.52 ユーロの残高にアクセスできませんでした。私たちはプレイヤーからさらに情報を収集しようとしましたが、指定された期間内に返答はありませんでした。その結果、情報不足のため苦情は却下されました。

ドイツのプレイヤーは 6 月 18 日に 462.60 ユーロの出金を承認されましたが、サポートに何度も連絡したにもかかわらず、資金は届きませんでした。カジノは資金は送金されたと主張し、銀行に連絡するようアドバイスしましたが、問題は解決されませんでした。私たちはプレイヤーに 14 日間待つようアドバイスし、タイマーを 7 日間延長しました。その後、プレイヤーはカジノが賞金を支払ったことを確認し、苦情は解決済みとしてマークされました。

The player successfully deposited €75, however, his account was blocked so he couldn't do anything with the money deposited. He contacted the casino and was asked to send a new copy of the documents for verifications. The player kept on sending them but each time the casino replied that they hadn't received anything. Later on, they informed him that they were working on it and they would keep him posted. There is no update ever since then.

Rozes102 had his account verified and his withdrawal request was processed and the winning was delivered. Later on, the payment was reversed and taken off of his Neteller account. The player contacted the casino who told him that he had still not been verified and asked him for new documents for verification. Rozes102 sent everything but he didn't receive anything back to his Neteller account nor his casino account. The casino replied that they were not allowed to discuss the matter publicly and that they had already provided all the necessary information to him. Rozes102 said he had not received any information from the casino. As the casino failed to provide relevant information to the forum, the player was advised to turn for the help of the regulatory authority.

In this complaint, the player's balance was removed after they requested a withdrawal. The player was accused of irregular play patterns without a proof. No reasonable conclusion was made of this matter. The casino was hardly communicating and was not open to a discussion. No further update available.