Megaways Casinoのレビュー

The player complained their casino account was closed without any relevant reason despite being a VIP member and having made a few deposits and withdrawals in the past. After the last large deposit was made the player received an email from the casino informing them about some recent checks done on their account and which led to their account closure. The player didn't understand the reason for this and was expecting much better treatment from the casino. No reaction was made to this complaint and it remains unsolved.

In 2014, the player had their account closed due to their addiction to gambling. About three years later, they decided to start playing again and convinced the casino support that they were having control of the addiction and this time, they would set a deposit limit, which they didn't. Two months after that, their account was closed once again but when the player called the casino to reopen their account again, they agreed. Then the player lost £10,000 and the casino closed their account once more and they refused to reopen it after that. The player felt that the lost funds should be returned to them. The casino offered the player a help that because of gambling responsibility, they will pay £9.99 for each device and add gam block to them. We're not sure if the player accepted the offer from the casino.

ケベック州のプレイヤーは、出金を2週間も待っていませんでした。しかし、残念ながら、まだ出金が届いていませんでした。プレイヤーは、認証プロセスの遅延によりアカウント残高がゼロになり、それが賞金の損失につながったと考えていると報告しました。苦情対応チームはプレイヤーの懸念を認識しましたが、アカウントはすでに認証済みであり、保留中の出金もないため、これ以上のサポートはできないと回答し、苦情は却下されました。

カナダのプレーヤーは 730 CAD を獲得しましたが、システムが完全な認証を示していたにもかかわらず、認証エラーにより賞金を引き出すことができませんでした。このプレイヤーは、カジノのサポート チームに連絡するのが困難でした。追加の詳細とスクリーンショットを私たちのチームに提供した後、プレーヤーはカジノで書類を再確認することができました。その後、プレイヤーは認証と支払いが完了したことを確認し、問題は解決されました。その後、苦情は「解決済み」としてクローズされました。