Megaways Casinoのレビュー

The player complained their casino account was closed without any relevant reason despite being a VIP member and having made a few deposits and withdrawals in the past. After the last large deposit was made the player received an email from the casino informing them about some recent checks done on their account and which led to their account closure. The player didn't understand the reason for this and was expecting much better treatment from the casino. No reaction was made to this complaint and it remains unsolved.

In 2014, the player had their account closed due to their addiction to gambling. About three years later, they decided to start playing again and convinced the casino support that they were having control of the addiction and this time, they would set a deposit limit, which they didn't. Two months after that, their account was closed once again but when the player called the casino to reopen their account again, they agreed. Then the player lost £10,000 and the casino closed their account once more and they refused to reopen it after that. The player felt that the lost funds should be returned to them. The casino offered the player a help that because of gambling responsibility, they will pay £9.99 for each device and add gam block to them. We're not sure if the player accepted the offer from the casino.

同選手は、最初は1.500ポンドを獲得したが、問題なく引き出したと不満を漏らした。同じ日遅くに、彼は 5,000 ポンドを獲得し、その金額を引き出しようとしました。翌日、出金が処理されていないことに気づき、カジノに電話したところ、金額が高いため時間がかかるとの返答を得た。その後、何も動かなかったため、再度電話し、銀行取引明細書を提出するように求められました。選手は要求された書類をすべて提出したが、何も起こらなかった。

このプレイヤーは、システムが正しい銀行口座情報を入力できないため、銀行口座情報を更新できないと不満を述べた。したがって、彼は引き出しを行うことができませんでした。そのため、プレイヤーは入金して詳細を更新したいと考えましたが、それができませんでした。彼は 1 ポンド未満でなければ入金できませんでした。ライブチャットのエージェントは入金できるように資金を削除することを約束したが、プレイヤーは毎回資金を削除せずにチャットを終了したと述べた。

The player requested 2 withdrawals but somehow got lost on their way to them. The casino provided the player and their bank with the ARN number to trace the payment but didn't succeed. The player's bank asked the casino's bank to try to trace the money but they didn't even try. The player also said that their previous transactions were successful and couldn't understand what had happened this time. No other information is available ever since.

Player self-excluded themselves from the casino and opened a new account. They made a deposit and shortly after that was the account closed and they were not able to withdraw anything. According to the player the casino stated they were not ready to pay the deposits back. No update since then.

The player complained that after they asked for a withdrawal, the transaction bounced back and was returned to their casino's account. They then tried to withdraw it again but still, never received it despite the casino reassuring them they would receive the payment soon. No reaction from the casino, no update ever since.

The player, Claire, complained that she had permanently self-excluded herself from the casino in 2010, forgot about it and opened a new account in 2016 with the same registration information. Ever since the casino had changed the owner in 2013, apparently the information about her self-exclusion got lost and the casino didn't stop her from playing there. After Claire had lost some money, she remembered that she had self-excluded herself from the casino and was complaining about the casino not honoring her self-exclusion. The casino didn't react to this complaint and it remains unsolved.