Megaways Casinoのレビュー

The player complained their casino account was closed without any relevant reason despite being a VIP member and having made a few deposits and withdrawals in the past. After the last large deposit was made the player received an email from the casino informing them about some recent checks done on their account and which led to their account closure. The player didn't understand the reason for this and was expecting much better treatment from the casino. No reaction was made to this complaint and it remains unsolved.

In 2014, the player had their account closed due to their addiction to gambling. About three years later, they decided to start playing again and convinced the casino support that they were having control of the addiction and this time, they would set a deposit limit, which they didn't. Two months after that, their account was closed once again but when the player called the casino to reopen their account again, they agreed. Then the player lost £10,000 and the casino closed their account once more and they refused to reopen it after that. The player felt that the lost funds should be returned to them. The casino offered the player a help that because of gambling responsibility, they will pay £9.99 for each device and add gam block to them. We're not sure if the player accepted the offer from the casino.

英国のプレイヤーは、3,000 ポンドの賞金を引き出すことができませんでした。アカウントが停止された後、彼女は要求された証拠を提出しましたが、5 週間経っても返答がありませんでした。彼女は以前に何度も入金していたにもかかわらず、この問題は彼女の引き出し要求後に発生しました。私たちはこの問題の仲裁を試みましたが、Virgin Games Casino は GDPR の方針を理由に協力を拒否しました。残念ながら、私たちは苦情を「未解決」とマークせざるを得ませんでした。私たちは、プレイヤーにさらなる支援のために eCOGRA と英国賭博委員会に連絡することを勧めました。

同選手は、最初は1.500ポンドを獲得したが、問題なく引き出したと不満を漏らした。同じ日遅くに、彼は 5,000 ポンドを獲得し、その金額を引き出しようとしました。翌日、出金が処理されていないことに気づき、カジノに電話したところ、金額が高いため時間がかかるとの返答を得た。その後、何も動かなかったため、再度電話し、銀行取引明細書を提出するように求められました。選手は要求された書類をすべて提出したが、何も起こらなかった。

このプレイヤーは、システムが正しい銀行口座情報を入力できないため、銀行口座情報を更新できないと不満を述べた。したがって、彼は引き出しを行うことができませんでした。そのため、プレイヤーは入金して詳細を更新したいと考えましたが、それができませんでした。彼は 1 ポンド未満でなければ入金できませんでした。ライブチャットのエージェントは入金できるように資金を削除することを約束したが、プレイヤーは毎回資金を削除せずにチャットを終了したと述べた。

The player requested 2 withdrawals but somehow got lost on their way to them. The casino provided the player and their bank with the ARN number to trace the payment but didn't succeed. The player's bank asked the casino's bank to try to trace the money but they didn't even try. The player also said that their previous transactions were successful and couldn't understand what had happened this time. No other information is available ever since.

Player self-excluded themselves from the casino and opened a new account. They made a deposit and shortly after that was the account closed and they were not able to withdraw anything. According to the player the casino stated they were not ready to pay the deposits back. No update since then.