The player complained he had asked the casino to switch off the feature for reversing withdrawals but was told it was impossible. He then continued to ask to close and reopen his account, reversed a withdrawal request, gambled it all away. Casino replied and confirmed the player asked to re-open his account on several occasions. An unclear case, at the end the player was advised to seek help with Malta gambling commission.

The player complained he had made a deposit via Skrill but the payment was never added to his casino account. The payment provider stated the transfer went all right and was added to the recipient's account but the casino stated they had never received the payment. Player said that the casino behaved as if they didn't want to give him a refund. No reaction from the casino, no more update since then.

The player complained that he had sent all the documentation requested by the casino for security check including notarized copies. The casino replied saying that he had failed to pass the security checks and closed his account. Uncertain case reopened after 2 years.

The player complained his winning became void after he had admitted to the casino he had acquired this winning while playing via a VPN connexion. However, he disputed that at the time when he opened his account there was no existing rule which would forbid the VPN use. Casino replied that he had clearly breached the terms and conditions and that player could file a complaint with Malta gaming authority. No more update since then.

After the player's account has been verified and she made a withdrawal request of her winnings from a bonus she had played, the casino sent her an email in which they've accused her of abuse of bonus terms and conditions. The casino voided her winnings but refused to provide evidence so the complaint was ruled out in favor of the player. There is no further information on whether she had received her money or not.

The player had three pending withdrawals which were all delayed. The casino asked the player to provide their bank statement for verification, so they did. When the player asked their bank if they had any issue with receiving the payment, they said that the only thing they needed was the ARN number which Jackpotjoy said they didn't have. We're not sure if the player received their winnings or not, but the complaint was left unsolved.