Banzai Casinoのレビュー

Hello,

We're very sorry to read your frustration.

As our bonuses are without conditions, they are very advantageous.

We offer numerous promotions every week (Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday) as well as a loyalty program that also allows you to receive bonuses/free spins : https://banzaicasino.com/en/promotions

You can of course request free bonuses from our customer service department, but we advise you to make the most of them so that you always receive something.

We've noticed that you've closed your account, so don't hesitate to come back to customer service if you've reopened it, so that we can evaluate a potential bonus.

Have a nice day,

Alex
Banzai Casino

Hello PierreLuis,

We appreciate you sharing your feedback about your experience at BanzaiSlots. We're delighted to learn that you enjoyed the variety of our games and the pleasant moments you had on our site. We place great importance on providing an entertaining selection for our players.

We're also glad that our clean and user-friendly layout contributed to enhancing your browsing experience on our site. We believe user-friendliness is crucial in making time spent on our platform even more enjoyable.

However, we understand your concerns about the withdrawal process. We take your feedback into account and are continuously working to optimize our procedures and minimize any potential delays.

Regarding our promotions, we apologize if you didn't find some of them as exciting as you hoped. We are reviewing our offers to ensure they match our players' expectations.

We want to thank you for choosing to play at BanzaiSlots. Your feedback is valuable to us as it helps us constantly improve our offerings. If you have any further suggestions or questions, please don't hesitate to let us know. We hope you'll continue to enjoy our online casino.

Alex
Banzaï

Hello hugobertinpro1,

We would like to thank you for taking the time to leave a review of our casino.

We are delighted that you have enjoyed your experience with us.

In order to offer you a maximum of bonuses, we propose promotional offers 5 days a week, and free bonuses when your activity allows it. Don't hesitate to contact our customer service team regularly whenever your activity changes so that we can review the possibility of rewarding you.

If you have any further questions on any subject, please do not hesitate to contact our customer service department. We'll be delighted to help.

Have a great day!

Alex
Banzaï

Hello josephceline87,

I hope you had a nice weekend and I am very sad to hear you have not had a nice experience while playing at Banzai Slots. But I wish to point out a few things regarding your post. So I have talked with our R&F team and went over what has happened with your account.
So it seems that there has been a misunderstanding regarding the wagering requirements and the basic rules on AML (Anti Money Laundering), as you cannot make a deposit, claim the free spins, and then withdraw the original deposit without playing the deposit a minimum of one (1x) this has to nothing to do with the casino wanting you to lose money, but we must obey the AML rules and so does every single online casino.

But as said, I am very sorry to hear that you had a bad experience with Banzai Slots. I would like to know if there is something that you would like to know or that you would need explained to you better?

Banzai Slots

Hello @beverly12,

I am so sorry to hear that this has happened to you and I am ever so sorry that this has taken so long for the reply, I have just now learned about this issue and I have not been contacted regarding this matter before. Can you please contact me and send me your username as I would like to investigage what has happened as we approve withdrawals in 24h - 48h.

Once again, I am so sorry for this delay and the inconviniance you have experienced

Kind regards,

Ramu
Casino Representive

Hello

We are sorry to read your opinion. However, we want to respond in order to prevent false information from circulating, particularly about our casino.

To summarize the operation of a casino globally, it should be understood that 3 major players are concerned by a sort of trilateral contract: the player, the casino and the game provider.
The player plays and can lose or win
The casino offers a platform with a secure means of deposit and the possibility of making withdrawals as well as hosting different games.
Finally, the game provider collects the amount of bets and redistributes the amount of winnings randomly. As a reminder, a game supplier is present in several casinos and therefore the seniority of a casino or a player no longer comes into play.

We hope that these explanations allow everyone to judge for themselves and would be delighted to discuss this with you in private.

Cordially,

ramu
Representative Casino

Bonjour

Nous sommes navrés de lire votre opinion. Toutefois, nous tenons à répondre afin d'éviter que de fausses informations circulent, particulièrement au sujet de notre casino.

Pour résumer globalement le fonctionnement d'un casino, il faut comprendre que 3 acteurs majeurs sont concernés par une sorte de contrat trilatéral : le joueur, le casino et le fournisseur de jeu.
Le joueur joue et peut perdre ou gagner
Le casino propose une plateforme avec un moyen de dépôt sécurisé et la possibilité d'effectuer les retraits ainsi que l'hébergement de différents jeux.
Enfin, le fournisseur de jeu encaisse le montant des mises et redistribue le montant des gains de façon aléatoire. Pour rappel un fournisseur de jeu est présent sur plusieurs casinos et donc l'ancienneté d'un casino ou d'un joueur n'entre plus en jeu.

Nous espérons que ces explications permettent à chacun de juger par soi-même et serions ravis d'échanger avec vous en privé à ce sujet.

Cordialement,

Ramu
Casino Representive