DelOro Casino - 一般ディスカッション (19ページ)

Is this site a scam site?

The document verification page says it takes up to 48 hours, but no matter how many times I inquire after that time has passed, it never gets completed.

When I inquired on 4/15, I was told that they wanted to do additional verification on 4/16.

The reason given was that a large number of users had been behaving suspiciously since April, which was a false accusation.

They said they would be open to additional verification on the same day or the next day, and the date was set for 4/16.

However, when I contacted them today, they said that unless I placed more bets, they would deprioritize my testing.

Not only do they make the absurd statement that the verification time varies depending on the bet amount, but they also don't stick to the verification time and their support only tells lies.

I asked them to make public all of the chat conversations from the previous day, but they ignored me.

They know they are giving dishonest advice.

Did I understand correctly that they won't check if you don't play any further?

Я правильно понял, что они не будут делать проверку если вы не будете играть дальше?

Hello,

The casino representative has been very active in this thread, so I believe there is a good chance he will respond to you here. I have no reason not to question your experience, of course; from my experiences, though, sometimes the verification gets more complicated and thus takes longer. However, I find it quite peculiar to receive the verification in the context of a subsequent play.

However, some casinos verify players only if they cross a certain sum threshold; as a result, that player may be able to withdraw small sums without undergoing the full-scale verification.

Could this be the case? Well, since I'm not familiar with the details of the process, I guess I won't be of much help to you, but I would like to understand the situation.

They don't reply

This is despite the fact that they said they would do additional testing on 4/18, at 1pm EST.

Isn't this early morning in Japan?

Even though we had been waiting at that time, they suddenly said they would change the date right before the day.

Not only that, they said they would send me an email the next day with a date set up, but I haven't received it until today.

They didn't even meet the 48 hour verification, and even though they said they wanted to do additional verification they didn't even meet that, and then the next day they said they would send another schedule for next week, ignoring me.

If the person in charge is watching, please tell us what legitimate reason they have for taking this action.

This casino is definitely a scam site.

I'm sorry that your date has changed, it's certainly not pleasant, on the other hand, try to hang in there. If the same thing happened and the casino had excuses or didn't say anything about why this happened, then I would file a complaint. 

If they haven't let you know anything more yet, they probably won't until they do the verification you are talking about. 

Will you hang on then?

Mia Jansen

Hello, The Compliance Team would like to ask you to join a meeting tomorrow, the 18th, at 1pm EST.

We will let you know a date that is convenient for you.

They sent me this email and I agreed to it beforehand.

Despite this, the day arrived, the certification was scheduled for a later date, and although they said the schedule would be sent by email the next day, it has still not arrived to this day.

I contacted them again today

It seems that you have not placed any bets since the 9th day. Therefore your ticket has been moved down in priority. Recently we have had a lot of new players from Poland join, they are betting a lot and are being verified very quickly.

The explanation given is as follows.

According to their explanation, you need to play until you run out of money.

Although the rule states that the verification should take place within 48 hours, the verification has already been ignored for 14 days.

From what I read, they just had a meeting on the 18th. As I told you, you haven't placed a bet since the 9th, so your ticket has very low priority.

They were the ones who asked to verify it on the 18th.

However, in the explanation given up until the 18th, we were not told that we needed to place a bet in order to comply with the verification act, so is such an unreasonable response acceptable?

If you cannot abide by the 48-hour requirement, you should remove the 48-hour requirement from the withdrawal page.

>If this happens again and the casino gives you excuses or gives no reason I will file a complaint.

They just keep making excuses

They did not clarify why the meeting on the 18th was canceled, but instead alluded to the fact that the cumulative betting amount was low.

However, if you deposit €500, your total bet will be €6941.

This amount is all cash.

Does this mean that bets are generally low?

The verification time, which is normally 48 hours, was delayed by approximately two weeks without any satisfactory explanation being given, even though the date and time of the verification was set.

The person in charge reading this, please explain in a way that I can understand why the meeting on the 18th was postponed.

There was no explanation or apology, the meeting date was canceled and the next date remains undecided.

I have contacted support 10 times so far, how can I describe this site if it's not a scam?

They are scammers. They want you to play and loose everything. Casino Guru rate them as 10/10 casino for no reason and they won’t help you. I had almost the same problem - casino force you to play, showing you gains of other people etc. DO NOT BET, if u have money to cashout try to wait and somehow you will get it!

It's a scam site

Your support team says they will delay testing because they played 12x the amount they deposited, and your compliance team says they want to do additional testing, but cancel the date on the day.

You explain that you have a 12x wagering requirement on your cash, but that is still not enough to validate it.

If you say this is not fraud, please explain it clearly.

Surely in such a case I would not hesitate and immediately file a complaint, which I see you have done. If they caught up with you, then delayed it and said they'd let you know the next day how it was and didn't tell you anything, that's not exactly user friendly. Even the other things you write about your case being low priority, because as you say, they wanted a verification call. 

So we'll at least wait to see what our team finds out and how it goes. I'm curious to hear back from the casino or not. 

The support scammer for this scam site explained that many suspicious users had been joining in April.

So I said I have nothing to do with that and I'll get verified right now, or the next day, or on the 18th.

Despite this, I don't understand why they would choose to ignore the verification time frame.

Instead of closing your account, this scam site is telling you to bet more or they won't verify your account.

[Many new users are coming from Poland and they are making a lot of bets]

So why is that?

I am not from Poland and have no way of knowing if a large number of Polish users have registered or placed a large number of bets.

What is needed is clear criteria for validation, right?

This scam site explained to me that even if I bet 13.88 times, it still wouldn't be enough.

Since support has said that, I would like CasinoGuru to state on the referral page that a 13.88x cash wagering requirement is being applied.

Well, I understand your indignation. Maybe they want to be sure that nobody else falls into the circle they are apparently investigating. 

Wagering could have been written to you as an individual even though I find it completely absurd and quite high, but it doesn't apply to every player. When we have more cases like this, then we can reconsider it and put it on our page. 

For now, let's focus on where the complaint will go. 

This scam site seems to be exactly what you Casino Guru members have said, when you look closely at the complaints and comments here.

Maybe they just ignore the negative comments.

I would like to know why I am being forced to play additional games when I have already met the 13.88x wagering requirement.

Scam site ANJ OF GOLD LIMITED

This fraudulent website had already completed KYC verification.

However, there are some very puzzling aspects to the verification process.

Although a meeting was required as part of the verification process, they completed the verification by me filing a complaint with this review site.

In other words, if we don't protest here, many users will have to accept it.

I've already contacted support

Why did you suddenly complete the verification?

They didn't give a proper answer to that question.

Their story about a large number of fraudsters was fabricated and they were probably just waiting to force users into betting and lose their funds.

However, by letting me know that I had actually completed the 13.88x bet, the scam site may want to prevent the spread of fraud by withdrawing my money.

In any case, the process of having a meeting for KYC verification suddenly became unnecessary, and the support staff explained that the bet amount was insufficient, so I recommend you to stay away from this scam site.

Scam site ANJ OF GOLD LIMITED

Even if you ask why, there's no complaints now that the verification has been completed, right?

Shut up, I can withdraw money

Their chat support is also very bad.

This is how I interpreted their response:

It is ridiculous that the scam site, which claims that verification is no longer necessary and that the extremely low bet amount (13.88 times the deposit amount) slows down the verification process, then turns its back on the review site when a complaint is filed.

If anyone from this casino site is watching, I would like them to explain the reason for the delay in the verification and the sudden completion of the verification.

Otherwise, if you don't post complaints like this, you will continue to be known as a site that does not withdraw money.

Well, even after betting 13.88 times the deposit amount, he still insists that the bet amount is significantly low, so maybe he doesn't want to withdraw money due to financial difficulties or something.

I understand your concern and anger. I looked at the complaint and Veronika wrote to you, so please send her what she needs. I hope it will all be over with soon and I think ending the verification is a good step forward.

A serious incident occurred on my player account at Del Oro Casino on April 1, 2025, and I request your assistance in resolving this matter.

Between 19:27:42 and 19:33:29 on that day, unauthorized access was made to my casino account. Within this narrow time window, suspicious gameplay activity took place, leading to the complete loss of my balance of $9,174.59 USD.

The circumstances strongly suggest that this may have been an inside job. Here's why:

The gameplay occurred on the exact same game I normally play, but what stood out immediately was that it was done in USD, whereas I always play in EUR.

When I attempted to log in, my password no longer worked. I then tried the "forgot password" option, and discovered that the Two-Factor Authentication (2FA) for my account had been disabled without my knowledge or approval.

I promptly contacted the casino's support team and requested the IP logs for both the login attempts and the gameplay session, in an effort to understand where and how the breach occurred. However, till date they refused to share any of this information.

I checked the security logs for my email address, which is protected by 2FA and would be required to access my email address. There were no successful logins into my email account at that time, further supporting the claim that the breach did not come from my end, but likely from within the casino system.

In addition to the technical issues, the customer service experience was extremely disappointing. I reached out multiple times, including to David, who is supposed to be my VIP manager. His responses were dismissive, vague, and at times, I felt as though he did not even understand English properly. There was no urgency, no follow-up, and absolutely no accountability shown from their side.

Given the amount involved, the suspicious nature of the access, the fact that my account was tampered with (2FA disabled, password changed), and the lack of transparency from the casino (refusing to provide IP or login data), I feel I have exhausted all reasonable options through their internal support channels.

At this point, I am requesting CasinoGuru support in investigating this incident further and helping me obtain the justice and reimbursement I deserve. The evidence points to a serious breach of security and customer trust, and I believe this situation warrants full attention.

Hello, with all honesty, this does not pretty much sound like something Casino Guru is able to investigate, but feel free to submit the complaint, please.

Perhaps understanding what my colleagues can do and how it works might help:

https://casino.guru/how-we-resolve-casino-complaints

Basically, let's see whether this incident meets the criteria:

Once you are ready to try, kindly use this link:

https://casino.guru/complaints/create

Thank you.

I am from Poland. I would like to understand why you have such a problem, because I play a lot on deloro, and only there I have the best statistics and I have already visited many casinos. Customer service is great, nice and immediate help. I have immediate withdrawals on coinbase in cryptocurrency, the only thing is a low daily limit. So I really have nothing to complain about.

The only thing I did before I started playing was verifying KYC. I recommend everyone to always verify their account before betting anything.

Ja jestem z Polski. Chciałbym zrozumieć dlaczego u Ciebie jest taki problem, ponieważ dużo gram na deloro, i tylko tam mam najlepszą statystykę a w wielu kasynach już zagosciłem. Obsługa klienta jest świetna, miła i natychmiastowa pomoc. Wypłaty na coinbase mam natychmiastowe w kryptowalucie, jedyne co to niski limit dzienny. Więc nie mam tak naprawdę na co narzekać

Jedyne co zrobiłem zanim zacząłem grać, to weryfikacja KYC. Polecam każdemu zawsze zweryfikować konto zanim cokolwiek obstawimy.