7月11日に引き出しをリクエストしました。書類は確認済みですが、KYCで住所が記載された銀行取引明細書を送るよう求められています。
明細書が郵送で届きません。銀行のアプリからダウンロードした明細書、支払いのスクリーンショット、明細書のスクリーンショット、銀行口座情報のスクリーンショットをすでに送信しました。また、住所が記載された明細書がないことをメールですでに伝えましたが、返信はいつもこの書類を送る必要があるというものです。
I requested a withdrawal on July 11. The documents have been verified, but KYC asks me to send the bank statement with the address.
I don't receive a statement by post ..... I've already sent a statement that I downloaded from the bank's app, a screenshot of the payment, a screenshot of the statement, a screenshot of my bank details .... and I've already said in my email that I don't have this statement with the address, but their response is always that I have to send this document.
Desde 11/07 solicitei saque . Os documentos foram verificados, porém o KYC solicita o envio do extrato do banco com o endereço.
Não recebo extrato pelos correios .....já mandei extrato que peguei no aplicativo do banco, print da tela com o pagamento, print da tela do extrato, print da tela dos meus dados do banco .... e já falei no e-mail que não possuo este extrato onde consta o endereço, mas a resposta deles sempre é que tenho que enviar este documento.
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