Toshi Bet Casino - 一般ディスカッション (3ページ)

I have to admit that from your side it sounds like a very clear situation. I also believe that addiction played a significant role here. My colleagues, the mediators, are very skilled at approaching such delicate situations with care, and I believe they will handle it all well.

Imagining you have not slept well for such a long time is very disturbing, have you been getting any form of mental care too? Sleeping pills may also be a temporary support tool of a sort. You must be so exhausted.

Dear Radka,

Thank you for your empathy. I need to be completely honest about the situation: this is my last hope. My life has been devastated. Due to these losses, I have lost my job, accumulated massive debts, and am facing eviction this very week because I cannot pay my overdue rent. 

I am currently under professional treatment at SICAD (the official Portuguese national service for addictive behaviors and dependencies). I am prescribed Escitalopram and Xanax to manage the severe anxiety and depression this situation has caused. I reached such a breaking point that I even sold my computer just to have money to gamble. Without these funds, I have no way to rebuild my life.

If I am successful in this recovery, the money will be managed entirely by my parents to ensure it is used only for my debt and basic needs. This is not about profit; it is about survival. I am at my limit, and Casino Guru is truly my final hope before I lose everything, including my will to continue.

I hope the team understands that behind these technical logs is a human life that was intentionally left unprotected by the casino.

Ahh, sometimes it happens; it is an antispam feature. I just approved those—sorry for the inconveniences.

I honestly hope you'll soon feel less in tension and more free in your mind. I imagine something like this probably never vanishes completely. I would like to believe there are ways to still live a quality life.

It is revolting to see a casino with this level of technology making so much profit while mocking addicted players. Everything was visible, yet they chose to ignore emails and chats just to keep the money flowing. Their support literally mocked my addiction. Jef asked me: "if you have a gambling addiction why you still using your account?" and Coco, after I said I was playing from a restricted country without protection, told me: "we must recommend your to use VPN to access our platform." and it is against their own terms!!

They claim to have tools they don't use, and they hide the ones they have. They detect duplicate accounts instantly to deny a bonus, but let them operate for weeks to drain a vulnerable person. They didn't "fail" to see me; they saw me perfectly and chose to profit from my illness. 

I concluded that much from your previous posts, and I get that from your position the situation looks pretty straightforward.

I'm personally interested to see how the casino will respond to your points. Will do my best to follow your complaint's progress.

It is indeed "straightforward." The casino admits they identified my account as a duplicate. If their technology is advanced enough to link two accounts to deny a bonus, it is advanced enough to see that the primary account was closed due to gambling addiction. 

The lack of professional training is staggering. When a player has a moment of clarity and begs for a block, a responsible operator doesn't leave the account wide open for hours or mock them by asking "if you have a gambling addiction why you still using your account?" . Even worse, they refused to close my account when I had pending bets, telling me to "reach to us tomorrow" —knowing full well that for an addict, "tomorrow" is an eternity of risk.

I’ve had to resort to creating new accounts just to get a response because they ignore every single email . This isn't just a "technical error"; it’s a deliberate choice to ignore safety protocols and profit from someone's illness.

I would also love to see what casino says... but it is always hidden from me. I would love to see their answers to my questions but it seems impossible. So far this are the only words from them in bitcointalk:

"Hi everyone,

This issue was resolved via Telegram on the 13th of January.

Please note that we do not offer refunds on money lost. We also advise all users to contact live chat for self-exclusion requests, as this provides the fastest response time. Email responses are not instant, as was explained to the user.

In reference to the screenshot shared of the chat with support, we would like to clarify that we offer full self-exclusion options only. We do not provide "withdraw-only" restrictions, nor do we apply betting limits, as was requested. During this interaction, we also offered to fully ban the account to prevent any further play.

The user also received all pending rewards, and the matter was resolved amicably."

on telegram I could have the support of a bridge person, that helped reopening my main account to withdraw my funds. imagine an addicted with funds on balance denied from withdrawing it. that was the amicable solution they are referring to lol. no refunds and they call it a resolution...

I believe I get it. Since none of us can see the casinos' standpoints, though, I believe it would be best to take a break from this situation and focus on peace of mind.

Martin will get back to you when the time comes, of course.

Dear Radka,

I am submitting this specific chat log from January 9th for a definitive analysis. I am doing this because the mediator on the Bitcointalk forum (Holydarkness) closed my case there by claiming that I "asked to reopen the account" or "opted-out of exclusion" during this specific conversation.

I would like to ask for an honest opinion, especially from you, to see if I am losing my mind: At what point in this chat did I ask to reopen my account after the agent confirmed it WAS already closed?

Crucial points that contradict the "reopening" narrative:

Confirmed Fact (20:05): After I declared my addiction, Agent Coco explicitly stated: "Done, Your account WAS closed already." The use of the past tense confirms the action was complete.

The 4-Minute Failure: If the account was closed at 20:05, how did the system allow a deposit at 20:09?

The Illegal VPN Suggestion (20:09): Instead of terminating the session with a self-declared addict, Coco suggested: "we must recommend your to use VPN TO access our platform." This is a scandalous violation of Responsible Gambling standards.

Dispute vs. Request: I spent the rest of the chat confronting the casino about their illegal operation in Portugal and their ignored emails from December. Discussing a missing bonus or criticizing negligence is NOT a request to reopen an addiction-based closure.

Please review the transcript below. I want to know if a professional mediator at Casino Guru sees any "request to reopen" or if this is just a predatory interpretation by the casino's supporters to avoid liability.

Conversation with Toshi Bet

Started on January 9, 2026 at 07:53 PM Asia/Dubai time +04 (GMT+0400)

--- January 9, 2026 ---

07:53 PM | e*@gmail.com: Provide Username

07:53 PM | Fin: Please enter your username

07:53 PM | e*@gmail.com: i requested my account to be closed due to addiction over 1 month ago by email. im being ignored. dont you protect your players' please revert my deposit sum since that date

07:53 PM | Fin: Our usual reply time

🕒 under 2 minutes

07:59 PM | jef from Toshi Bet: may i know your username

08:04 PM | e*@gmail.com: dypper

08:04 PM | e*@gmail.com: also i have been playing from portugal it is against your terms and you know my geolocation always

08:04 PM | e*@gmail.com: i never used vpn

08:05 PM | e*@gmail.com: so you should be responsible for voiding all activity

08:05 PM | e*@gmail.com: all my emails are ignored

08:05 PM | Coco from Toshi Bet: Done, Your account was closed already

08:06 PM | Coco from Toshi Bet: Thanks

08:06 PM | e*@gmail.com: wtf

08:06 PM | e*@gmail.com: i requested on 2nd december

08:06 PM | e*@gmail.com: not today

08:06 PM | e*@gmail.com: i have bonus to receive on next days

08:06 PM | e*@gmail.com: are you kidding?

08:06 PM | e*@gmail.com: you ignored my emails for months

08:06 PM | e*@gmail.com: and you accepted all the money from portugal

08:07 PM | e*@gmail.com: how can i withdraw

08:08 PM | Coco from Toshi Bet: I see, Sorry about that.

08:09 PM | Coco from Toshi Bet: In that case, we must recommend your to use VPN TO access our platform.

08:09 PM | e*@gmail.com: you see what?

08:09 PM | e*@gmail.com: 1st im using the account since 1st day from portugal

08:10 PM | e*@gmail.com: it is illegal from you accepting it aswell.

08:10 PM | e*@gmail.com: you have no license to operate in portugal

08:10 PM | e*@gmail.com: and you ignore my emails since 2nd december requesting to close my account due to addiction

08:10 PM | e*@gmail.com: even using a vpn would be illegal you know.

08:12 PM | e*@gmail.com: im just requesting partial refund and update your site to protect others

08:14 PM | Coco from Toshi Bet: There is no Casino platform that provides refunds for losses. Sorry, but we’re unable to grant your request.

08:15 PM | e*@gmail.com: it is notabout refund losses

08:16 PM | e*@gmail.com: what about my permanent account closure request ignored?

08:16 PM | Coco from Toshi Bet: Understood, thanks for clarifying. However, we’re still unable to proceed with your request. Sorry about that.

08:17 PM | Coco from Toshi Bet: We can close your account right now, Please let me know?

08:17 PM | e*@gmail.com: Your platform failed to act on my self-exclusion request for over a month. This is a severe breach of Responsible Gambling protocols <

08:18 PM | e*@gmail.com: im not asking for it now. I asked on 2nd december

08:18 PM | e*@gmail.com: I want to speak with a supervisor or the Compliance Manager. This is a formal dispute regarding a self-exclusion breach.

Exported from Toshi Bet on February 7, 2026 at 09:29 PM Asia/Dubai time +04 (GMT+0400)

Hello, let me say that I get why you are posting it here on the forum, but I do not have the answers you seek. 🙁

I for example, had no idea whether the other guy was aware of your closed account or what kind of personal details were confirmed. I was also unaware of the specific methods the casino employs to prevent duplicate accounts. I can, however, agree it looks quite suspicious.

My opinion does not mean anything; what truly matters here is what the casino can actually explain and prove in the complaint. Thus, please let Martin know in the first place.

The complaint is the appropriate space for answering questions, and I would be delighted to track its progress alongside you.

Radka can you link me for the other Toshi.bet claim? what VPN country do I need to select to be able to see toshi.bet claims?

Are you perhaps referring to complaints? The casino review hasn't been published yet, so I don't see them too.

I believe he's referring to my complaint, which unfortunately couldn't be resolved. The casino is refusing a refund, but Casino Guru sees the case differently and agrees with me. I will file a complaint with the licensing authority and also check other forums. If enough people complain to the licensing authority, the casino might face negative consequences.

Ich glaube er meint meine Beschwerde, meine Beschwerde konnte leider nicht gelöst werden. Das Casino verweigert eine Rückerstattung, Casino Guru sieht den Fall jedoch anderst und gibt mir recht. Ich werde eine Beschwerde bei der Lizenzbehörde einreichen und mich noch in anderen Foren umhören. Wenn genügend Leute sich bei der Lizenzbehörde beschweren bekommt das Casino vielleicht negative Konsequenzen zu spüren.

yes can you share the url of your complaint?

are you sure you won the case on casinoguru? the casino index is still immaculate

Oh, I see now. I'm sorry we could not help out. As far as I can conclude, this casino should be licensed under AOFA - Anjouan. However, this authority does not investigate cases on its own but rather recommends players use ADR services (such as our Resolution Center). I would truly love to know what actually happens when the matter remains unresolved by the ADR and the player seeks action from this licensing authority. Please let us know how it works in reality. I wish you success.

If I may, the complaint had an effect. Can you see those black points? That's basically it.

The more complaints with the same origin and result, the more direct the impact. My colleagues are especially interested in approaching similar problems not just as isolated cases but as a global problem for the operator.

This is why your complaint also plays a significant role.

thanks I understand now!

although I can't find that complaint in the site at all, can someone share the url of that?

@Samsam213 I advice you to go to bitcointalk to casino ANN thread.

On my own experience Anjouan ADR do nothing... there will be no hope by contacting them.

how can I read those claims Radka? I can't browse them. can you share the url and please let me know what country is allowed to view them rn I can't browse them maybe I need a VPN. I can't find the casino on claims

You can't; it has nothing to do with VPN. The casino review is unlisted, so the complaints are not typically accessible. You can find this information in the other players' details, but unless the review is published, there is no alternative.