GG.BET Casinoのレビュー

We appreciate you taking the time to share such detailed feedback about your experience. We understand that the verification process and withdrawal checks felt frustrating, and we would like to clarify several important points.

First of all, regarding KYC verification: the procedures you described are part of standard security and compliance measures used by licensed betting platforms worldwide. These checks are not designed to "delay payouts", but rather to:

- confirm that the account belongs to the actual owner;
- prevent identity theft and unauthorized account access;
- protect users from fraudulent transactions and stolen payment methods;
- comply with AML (Anti-Money Laundering) and regulatory requirements;
- ensure that withdrawals are made only to verified users.

Depending on account activity, transaction history, payment methods, or internal security triggers, additional verification may occasionally be requested. While some requests may seem unusual, they are aimed solely at ensuring account and transaction security.

We also reviewed the information on your account and would like to confirm that your withdrawal funds were successfully processed and paid out the very next day after the withdrawal request was created. Our Support Team informed you that withdrawals may take up to 5 business days, with the countdown beginning from the next business day after submission. In your particular case, the processing actually took only a few hours.

Additionally, our Support Team did provide you with the reason for your account restriction. Your account was blocked because the game is prohibited in your country on our website. This action was taken in accordance with our licensing requirements, regional restrictions, and platform policies.

We understand that any waiting period can feel stressful, especially after a large win, but we would like to emphasize that the withdrawal was ultimately completed successfully within a short timeframe.

We also want to note that our company operates officially and under a valid license. All procedures, including KYC checks, account restrictions, and withdrawal processing, are carried out strictly in accordance with applicable laws, regulatory standards, and the platform’s Terms and Conditions. These measures exist to ensure fairness, security, and protection for all users.

We appreciate your feedback regarding the user experience, and we will continue working on improving communication and making verification procedures as smooth as possible while maintaining the required security standards.

We are sorry that you have such an opinion about our services.

We would like to assure you that all games on our website are fair, as they are provided by licensed software providers. The RTP and game mechanics are determined by the developers, and we do not have the ability to modify these parameters. All games operate in accordance with established standards and undergo regular checks.

We would also like to note that there is no scam on our website, as all services are provided officially in accordance with the applicable rules and licenses.

In accordance with your request, the GG.BET account linked to this email address has been blocked. This account cannot be unblocked, and you will no longer be able to use our services. Please do not attempt to register a new account, as it will also be blocked.

Thank you for your understanding.

We understand that waiting for a withdrawal can be frustrating, and we are sorry that this situation has created a negative impression.

From our side, we can see that all withdrawal requests on your account have now been successfully processed, and there are currently no pending withdrawal requests.

According to the platform rules, the processing time for withdrawal requests may vary depending on the procedures required to comply with regulatory standards. The timeframes and order of processing are determined individually for each transaction. These measures are necessary to ensure the security and integrity of all financial operations.

Additional checks may sometimes be carried out without fixed timelines, as they are required to confirm all transaction details and ensure account security.

Thank you for your patience and understanding.

We appreciate you taking time to share a feedback!

We’ve reviewed your account and can confirm that you currently have several withdrawal requests in progress. Each of them is being processed in full compliance with our Rule 8.3.1, which states that the processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and internal security checks.

These verifications are an essential part of ensuring the safety and integrity of all transactions on our platform. Your requests are moving through the standard process, and once all necessary checks are completed, the funds will be successfully released.

We kindly ask you to remain patient - everything is on track, and there’s no need to worry.

Thank you for writing a feedback!

We understand how frustrating it can feel to wait longer than expected for your withdrawal, and we truly appreciate your patience. After reviewing your case, we can confirm that your withdrawal requests are being processed in accordance with our Rule 8.3.1, which outlines that each withdrawal is reviewed individually and may require additional time depending on the regulatory and security checks involved.

These procedures are essential for ensuring the safety and integrity of all financial operations on our platform - they help protect both players and the system from potential risks.

Your funds are secure, and as soon as these checks are finalized, the withdrawal will be completed successfully.

We understand your concern about the communication - our team is doing their best to provide updates while the process is ongoing. Our operators are always giving all possible information they can.

We sincerely regret that your experience with withdrawals did not meet your expectations. Please note that withdrawal times can vary due to regulatory requirements and the processing procedures of payment providers and banks.

We take such matters very seriously and want to investigate your case in detail. Could you please provide us with your user ID or the email associated with your account. This will allow us to review your transaction and provide you with a precise update.

We appreciate your patience and look forward to resolving this issue as quickly as possible.

Kind regards,
GG.BET Team

Thank you for taking the time to share your feedback.

We understand your concerns and appreciate the time you took to share your experience. After checking your account, we can confirm that there is currently one active withdrawal request in the system. Please don’t worry — your request is in the processing queue and will be completed as soon as it reaches its turn.

We would also like to clarify that this is not a delay, but part of our standard processing procedures. As mentioned in section 8.3.1 of our Terms and Conditions, the timeframe for each withdrawal depends on the nature of the transaction and any additional checks that may be required to meet regulatory and internal compliance standards. These measures are in place to protect all our users and ensure the integrity of financial operations.

In your case, initial rejections could be related to required identity verification (KYC) and the structure of the withdrawal requests. Once these were adjusted, your new requests entered the regular processing queue. Please note that even when requests are submitted on the same day, they are not always completed simultaneously, especially in cases involving larger sums or manual review.

However, please rest assured that everything is being handled correctly and legally. We operate under a valid license and fully comply with all applicable laws.

Thank you for your patience and understanding — just a little more time, and your funds will be successfully transferred. If you have any additional questions, feel free to reach out to our support team — we’re here to help.

Kind regards,
GG.BET Team

Thank you for your feedback!

We understand your concerns and would like to clarify that our payout system operates in accordance with our internal policies and regulatory requirements.

According to Rule 8.3.1, the processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company's internal policies. The Company determines these deadlines and procedures individually for each transaction. These measures are necessary to ensure the security and integrity of all transactions.

Our finance team works continuously to complete all transactions as quickly and efficiently as possible.

We'd like to help you with this situation. Please provide us with your ID or email address so we can review your request and provide you with a detailed response.

Regarding account closure, we would like to inform you that according to Rule 12.1, every player has the right to deactivate his account (delete username and password) at any time by sending a request to our email address.

If you only wish to suspend your account for a specific period of time, you can do so in accordance with Rule 5.5.2. Please contact our Customer Support team, and our team will assist you in setting up a suspension.

Regarding the opening of multiple accounts, please note that this is prohibited under Rule 5.5.1. Each customer may only have one account on our website. Any additional accounts will be considered duplicates and may be blocked.

Please contact our support for further assistance – we are happy to help you!

Vielen Dank für Ihr Feedback!

Wir verstehen Ihre Bedenken und möchten klarstellen, dass unser Auszahlungssystem gemäß unseren internen Richtlinien und regulatorischen Anforderungen arbeitet.

Gemäß Regel 8.3.1 variiert die Bearbeitungszeit für Auszahlungsanfragen je nach den erforderlichen Verfahren zur Einhaltung der regulatorischen Standards sowie den internen Richtlinien des Unternehmens. Die Fristen und Verfahren werden vom Unternehmen individuell für jede Transaktion festgelegt. Diese Maßnahmen sind notwendig, um die Sicherheit und Integrität aller Transaktionen zu gewährleisten.

Unser Finanzteam arbeitet kontinuierlich daran, alle Transaktionen so schnell und effizient wie möglich abzuschließen.

Wir möchten Ihnen in dieser Situation gerne weiterhelfen. Bitte teilen Sie uns Ihre ID oder E-Mail-Adresse mit, damit wir Ihre Anfrage prüfen und Ihnen eine genaue Antwort geben können.

Bezüglich der Kontoschließung möchten wir Sie darauf hinweisen, dass gemäß Regel 12.1 jeder Spieler das Recht hat, sein Konto jederzeit zu deaktivieren (Benutzername und Passwort zu löschen), indem er eine Anfrage an unsere E-Mail-Adresse sendet.

Falls Sie Ihr Konto nur für eine bestimmte Zeit sperren möchten, können Sie dies gemäß Regel 5.5.2 tun. Bitte wenden Sie sich dazu an unseren Kundensupport, und unser Team wird Ihnen bei der Einrichtung einer Sperre helfen.

Hinsichtlich der Eröffnung mehrerer Konten weisen wir darauf hin, dass dies gemäß Regel 5.5.1 nicht gestattet ist. Jeder Kunde darf nur ein Konto auf unserer Website besitzen. Alle zusätzlichen Konten werden Duplikate betrachtet und können gesperrt werden.

Bitte kontaktieren Sie unseren Support für weitere Unterstützung – wir sind gerne für Sie da!

Thank you for your feedback! We're glad to hear that you’ve had a good experience with our casino and that the support team was helpful in solving your concerns.
We understand that waiting can be frustrating, but we’re happy to know that all your requests were successfully resolved.
We appreciate your suggestion about more no deposit bonuses and will take it into account.
Thanks for recommending us!

Thank you for your feedback. We are sorry to hear that you had this experience and would like to clarify the situation.

First of all, we would like to stress that GG.Bet is a fully licensed company and operates legally in accordance with current regulations. We attach great importance to transparency and fairness, and we assure you that all your deposits and winnings will remain safe in your account.

According to our records, your profile was blocked at your own request. Please note that this blocking can be reversed at any time if you decide to reactivate your profile.

We understand that the situation can be frustrating for you. When it comes to verifying documents or photos, we follow strict guidelines to ensure the safety of our customers and prevent fraud. If there were any problems during the verification, we invite you to contact our customer service again for further assistance.

We want to make sure that all your concerns are resolved and that you are satisfied with our service. Please do not hesitate to contact us again so that we can find a solution together.

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir möchten die Situation gerne klarstellen.

Zunächst möchten wir betonen, dass GG.Bet ein vollständig lizenziertes Unternehmen ist und legal gemäß den geltenden Vorschriften arbeitet. Wir legen großen Wert auf Transparenz und Fairness, und wir versichern Ihnen, dass alle Ihre Einzahlungen und Gewinne sicher auf Ihrem Konto bleiben.

Nach unseren Aufzeichnungen wurde Ihr Profil auf Ihren eigenen Wunsch hin blockiert. Bitte beachten Sie, dass diese Blockierung jederzeit rückgängig gemacht werden kann, wenn Sie sich dafür entscheiden, Ihr Profil wieder zu aktivieren.

Wir verstehen, dass die Situation für Sie frustrierend sein kann. Wenn es um die Prüfung von Dokumenten oder Fotos geht, folgen wir strengen Richtlinien, um die Sicherheit unserer Kunden zu gewährleisten und Betrug zu verhindern. Sollte es bei der Prüfung Probleme gegeben haben, laden wir Sie ein, sich erneut an unseren Kundenservice zu wenden, um weitere Unterstützung zu erhalten.

Wir möchten sicherstellen, dass alle Ihre Anliegen geklärt werden und Sie mit unserem Service zufrieden sind. Bitte zögern Sie nicht, uns erneut zu kontaktieren, damit wir gemeinsam eine Lösung finden können.

Thank you for sharing your experience! We’re thrilled to hear that you appreciate the flexibility of small deposits, fast withdrawals, no-wagering bonuses, and our 24/7 support. It’s also great to know that the website design meets your expectations.

We appreciate your honesty about the verification process. While the process is in place for security reasons, we understand it should be as smooth as possible for all users. If you have any specific suggestions or encountered issues related to your account verification, feel free to let us know, and we’ll do our best to improve it.

Your feedback is invaluable as we strive to make the gaming experience even more seamless. If there’s anything else we can do, we’re always here to help!

Thank you for your feedback. We understand your concerns and would like to address them.

First of all, we’d like to congratulate you on your big win! Achieving such a significant payout is always exciting, and we’re thrilled to have been part of this moment for you.

Verification is an essential step to ensure the safety and security of both your account and our platform. This process is necessary to comply with regulations and to prevent fraudulent activities. We apologize if this caused any inconvenience and appreciate your patience during this time.

The processing time for withdrawals depends on several factors, including the amount being withdrawn and external factors such as your payment provider’s processing speed.
As stated in our platform's rules:

8.17. The withdrawal amount of USD 2,000 to USD 20,000 will be approved within 14 days from the date of request, except for weekends and holidays.

Additionally, it can be influenced by the method of withdrawal you have chosen, as some payment methods may take longer to process than others, the verification status of your account, banking schedules, technical issues or delays with third-party payment systems that are beyond our control.

We can see that your withdrawals have been successfully processed and completed, which is great to see. We hope you enjoy your winnings and look forward to providing you with the best possible experience on our platform.

For any specific concerns, feel free to reach out to our live support chat or our support team (support@gg.bet), who will assist you further.

Thank you for taking the time to share your experience. We understand your frustration, but we would like to clarify that verification is a mandatory step for all users on our platform. This process helps us maintain a secure environment and comply with legal regulations, ensuring that all accounts are valid and protected.

Upon reviewing your account, I can see that your verification process is still ongoing. I also noticed that our support team has actively tried to assist you in completing the verification. Thanks to their guidance, you were able to successfully verify one of your documents.

We understand your concerns about document rejection, but it’s important that uploaded documents are of high quality, with all details visible, so they can be processed correctly. If the documents are blurry or cannot be zoomed in for review, we are unable to complete the verification process. Our team is available to help if you encounter further issues, and we are committed to working with you to resolve this matter.

Thank you for your patience, and if you need further assistance, don’t hesitate to contact us.

We understand your disappointment. We would like to inform you that after a thorough review of your account, we have found a violation of our Terms and Conditions, in particular Rule 5.5.1, which states:

"Each customer may only create one account on the website. Any additional accounts created by the customer will be considered duplicates. We reserve the right to close such accounts, request documents from the customer confirming their identity and suspend all activity on the accounts until the customer confirms their identity."

Our records indicate that you have created more than one account, which is a violation of our policy.

In this case, evidence of a violation was found and, in accordance with our terms and conditions, these accounts have been permanently blocked.

We understand that this may not be the outcome you were hoping for, but we take our Terms of Service very seriously to ensure fairness on our platform. If you have any additional questions, please contact us.

Rozumiemy Twoje rozczarowanie. Chcielibyśmy poinformować, że po dokładnym przeanalizowaniu Twojego konta stwierdziliśmy naruszenie naszego Regulaminu, w szczególności Zasady 5.5.1, która stanowi:

"Każdy klient może założyć tylko jedno konto na stronie internetowej. Wszelkie dodatkowe konta założone przez klienta będą uznawane za duplikaty. Zastrzegamy sobie prawo do zamknięcia takich kont, zażądania od klienta dokumentów potwierdzających jego tożsamość oraz wstrzymania wszelkich działań na kontach do momentu potwierdzenia tożsamości przez klienta."

Z naszych danych wynika, że założyłeś więcej niż jedno konto, co stanowi naruszenie naszej polityki.

W tym przypadku stwierdzono dowody naruszenia, a zgodnie z naszym regulaminem konta te zostały trwale zablokowane.

Rozumiemy, że może to nie być wynik, na który liczyłeś, ale traktujemy nasz Regulamin bardzo poważnie, aby zapewnić sprawiedliwość na naszej platformie. Jeśli masz dodatkowe pytania, prosimy o kontakt.

Hello,

Your complaint has been thoroughly reviewed and the case has been closed. We understand your concerns and regret that you have found yourself in this situation. However, after a thorough investigation, it has been determined that there have been clear violations of the site's policies, which have led to your account being blocked. Unfortunately, in such cases, the decision to block your account is final and cannot be appealed.

According to our rules, if an account is blocked due to a violation of the rules, any funds remaining in the account are also blocked and cannot be withdrawn. We understand that this may be disappointing, but these rules are in place to ensure fairness and security for all users of our platform.

Thank you for your understanding.

Witaj,

Twoja skarga została dokładnie rozpatrzona i, sprawa została zamknięta. Rozumiemy Twoje obawy i żałujemy, że znalazłeś się w takiej sytuacji. Jednak po przeprowadzeniu starannego dochodzenia ustalono, że doszło do wyraźnych naruszeń zasad serwisu, co doprowadziło do zablokowania Twojego konta. Niestety, w takich przypadkach decyzja o zablokowaniu konta jest ostateczna i nie podlega odwołaniu.

Zgodnie z naszym regulaminem, w przypadku zablokowania konta z powodu naruszenia zasad, wszelkie środki pozostałe na koncie również zostają zablokowane i nie mogą zostać wypłacone. Rozumiemy, że może to być rozczarowujące, ale te zasady są wprowadzone w celu zapewnienia uczciwości i bezpieczeństwa dla wszystkich użytkowników naszej platformy.

Dziękujemy za zrozumienie.

Dear Customer,

We would like to clarify that our platform does not impose a maximum withdrawal limit of €400 per transaction. The only restriction we have is a €9,000 limit per transaction, but there is no limit on the number of transactions you can make.

Regarding the withdrawal fees, our policy includes a 20% internal fee on the withdrawal amount only if the deposited amount has not been wagered twice, as outlined in our site's terms and conditions. We believe there may have been a misunderstanding, and we are keen to address and resolve any issues.

Please provide your account details so we can further investigate the situation and assist you accordingly.

Hello! We apologize for the inconvenience caused. There were some technical issues with certain payments. However, as of June 10th, your payments of $245.05, $145.00, and $17.55 were successfully completed.

Hello!

Thank you for sharing your experience.
We apologize for the difficulties you encountered with the deposit process.
The specified 96 hours is the maximum allowable time, and deposits typically process much faster.
As I can see, your transaction was successfully completed within 24 hours, so we hope for your understanding.