Without identity documents they accepted the payments not made by me, my minor son and they did not ascertain who he was and I did not get any response from the casino, without any license Italy Amns not sure, it is important that they collect. to withdraw they would have liked an identity document, utility bill and more, please.
Senza documenti d'identità hanno accettato i versamenti non fatti da me,mio figlio minorenne e non hanno accertato chi fosse e non ho avuto nessuna risposta da parte del casinò,senza nessuna licenza Italia Amns non sicuro, importante che loro incassano.nel caso contrario di prelevare avrebbero voluto documento di identità, bolletta e altroa perfavore.
GratoWin Casino
Maldok020878 さん、こんにちは。
メッセージとフィードバックをお寄せいただきありがとうございます。
私の名前は Edwin です。Gratowin のカスタマー サービス チームの代表です。
まず第一に、Gratowin では、確立された会社の規則と条件に従って、すべてのお客様を公正に扱うよう常に努めています。 2022 年 7 月に行われた最初の払い戻しリクエストを確認したところ、弊社の担当者がすぐに返信し、払い戻しリクエストに対応できなかった理由を説明したことがわかりました。以前に確認されたように、デポジットはカード所有者によって 3D セキュア コードで承認されたため、払い戻しを実行できませんでした。
Thank you for your message and the feedback provided.
My name is Edwin and i am Customer Service Team's representative here at Gratowin.
First of all, here at Gratowin, we always strive to treat all our customers fairly and in accordance with the established company rules and terms and conditions. After reviewing your initial refund request made back in July 2022, i can see that our colleagues responded to you immediately and explained why your refund request could not be accomodated. As confirmed previously, the deposits were approved with a 3D secure code by the card holder and the refund could not fulfilled for this reason.
Below i would like also to quote important condition that you can find and read in the User Agreement section on our website:
https://secure.gratowin.com/#/help/user-agreement
Limitations of Liability
"You agree that you are free to choose to use the Gratowin services and do so at your sole discretion and risk. The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third party’s, use the services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage). "
That being said, i am afraid our previous reply to you will stand and we will not be able to fulfill your refund request.
I hope the above information will clarify the situation. Please feel free to revert back to our customer service team if needed by contacting us via chat or email ([email protected]).
