ガッツカジノのレビュー

カナダ出身のプレーヤーは、オンラインカジノから賞金を引き出すのに困難を経験していました。プレーヤーが自分側に問題がないことを銀行に確認したにもかかわらず、カジノ側は、この問題はプロバイダーであるInteracに起因すると主張していた。カジノは代替の出金方法を提供しておらず、プレーヤーの出金の試みを一貫してキャンセルしていました。また、カジノが彼の銀行取引明細書を何度も拒否したため、プレーヤーは身元確認でも問題に直面していました。数回のやり取りと苦情チームの関与を経て、最終的にプレイヤーのアカウントが認証されました。プレーヤーは、Interac ではなく銀行電信送金を使用して資金を引き出すことができ、資金は正常に到着しました。その後、苦情は「解決済み」としてマークされました。

プレーヤーはGamstop経由で自己排除されましたが、このカジノからのボーナスオファーが記載された電子メールを受信し続けました。それから彼はそれらを使うことに決めて、合計1,109ポンドでいくつかの預金をしました、そしてそのお金で、彼は彼が引き出すことに決めた3,500ポンドを獲得しました。しかし、カジノは賞金を没収し、自己排除のため彼の口座を閉鎖しました。彼らはプレーヤーの預金を決して返さなかった、そして彼はより高い当局に苦情を提出した。それ以来、これ以上利用できる情報はありません。

Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed. The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved.

Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner. Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition. The player complained about the slow responsiveness of the casino. No more update.

Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents. Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website. Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him. The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated. No more update since.

Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result. Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this. No more update since.