Jackpot247 Casinoのレビュー

The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. No update since then.

The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.

Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.

Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him. When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright. He was advised to turn to the licensing authority.

Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus. After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand. Player's deposit was returned.

Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.

ギリシャ在住のプレイヤーは、1,000ユーロを入金し、残高を11,000ユーロに増やすことで賭け条件を無事満たしました。しかし、賞金を引き出そうとしたところ、アカウントがブロックされていることが分かり、カジノ側は、プレイヤーが娯楽目的でプレイしていないことを理由に賞金を保留したと主張しました。プレイヤーは必要な本人確認書類をすべて提出し、複数のアカウントを所有していないことを否定しましたが、カジノ側は明確な証拠もなく、ボーナス乱用に関する規約違反を理由にプレイヤーを非難しました。その後、カジノ側は連絡を試みましたが、非協力的で、それ以上の説明も行いませんでした。最終的に、プレイヤーに対し、ギリシャ賭博委員会に問題をエスカレートしてさらなる調査を求めるよう助言することで、苦情処理は終了しました。

フィンランド出身のプレイヤーはウェルカムボーナスの賭け条件を満たしていましたが、出金リクエストで問題が発生しました。カジノ側は、同じIPアドレスが以前にも使用されていたため、出金がキャンセルされ、賞金が差し押さえられたと主張しましたが、プレイヤーはこれを不正行為として異議を唱えました。苦情対応チームはカジノ側に複数回連絡を取り、問題解決を試みましたが、成功しませんでした。カジノ側の協力が不十分だったため、苦情は未解決とされ、カジノの評価に悪影響が出ました。プレイヤーは、さらなる支援が必要な場合は、関係するライセンス当局に連絡するようアドバイスされました。