Mr Smith Casinoのレビュー

The player had wanted to withdraw their winnings and tried to verify their account. But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account. The player received their deposit back but there is no further information on this case and it stays unsolved.

The player wanted to withdraw their winnings but they were removed from their account and only deposit remained. When contacting support, the player was told that it was done due to a breach of T&C. Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino. The customer saw this as unfair and thus filed this complaint but the casino hasn't responded.

After having played with a bonus and winning, the customer requested a withdrawal but subsequently, their account had been closed due to a breach of a bonus rule stating "bonus available only once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address". The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any. The casino didn't respond to this complaint either.

The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks. But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well.

The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval. There have been no further updates and the casino hasn't responded.

When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach. The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past. The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority. No further details were posted.